Outpatients Scheduler | Milton Keynes University Hospital NHS Foundation Trust

Milton Keynes University Hospital NHS Foundation Trust; Milton Keynes; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in Milton Keynes is seeking an Outpatient Scheduler to join the Central Booking Office. This role involves scheduling appointments, responding to patient and GP queries, and ensuring adherence to NHS standards. The successful candidate will have excellent communication skills and previous customer care experience. The position offers fixed-term employment until March 2026 and a salary band between £24,937 - £26,598 per annum. Flexible working arrangements may be available.

Qualifications

• Previous experience in a customer care role, preferably in healthcare.
• Ability to maintain accurate records and appointment scheduling.
• Strong understanding of data protection regulations.

Responsibilities

• Schedule outpatient appointments according to policies.
• Respond to queries from patients and healthcare professionals.
• Monitor patient waiting lists and escalate issues accordingly.

Skills

Excellent communication skills

Customer care experience

Professional demeanour

Job description

Overview

Outpatient Scheduler – Department Reception and Central Booking

Band 3 £24,937 - £26,598 per annum, pro rata if Part time. Hours: 37.5 hrs fixed term 31st March 2026. All MKUH roles will be considered for flexible working.

Do you have excellent communication skills? Do you have a caring nature and enjoy making a positive difference? An exciting opportunity has arisen to join the Central Booking Office and Call Centre as a Scheduler, collaborating with internal and external service users. The successful candidate will work in the Central Booking Office based at our Witan Gate Offices between the hours of 08:00-20:00. We are looking for candidates who have previous customer care experience, whether within the healthcare or another environment.

Our Outpatient department at Milton Keynes University Hospital see many patients daily, so Schedulers have a significant role to play in a patients journey and overall experience. You’ll be instrumental in maintaining accurate records, booking appointments, and ensuring compliance with NHS policies and standards. Lastly, the successful candidate will be able to maintain a professional demeanour whilst meeting the trusts high standards.

Please note that we are not able to offer sponsorship for this role.

Interview w/c 05 January 2026

'We care We communicate We collaborate We contribute'

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The post holder will provide effective and efficient administrative support to a team liaising with patients, doctors, and other healthcare professionals, working across the Outpatients and Main Reception areas and within the Central Booking Function. The staff member will work consistently to provide high quality customer service and will be always professional.

Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.

As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.

We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.

Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.

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Main duties and responsibilities

• Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUH’s Patient Access Policy.
• Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided.
• Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers.
• Central Booking Office – Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy.
• Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed.

Please refer to the Job Description for further details

This advert closes on Thursday 18 Dec 2025