Outpatient Booking Co-ordinator (Medefer)

James Paget University Hospitals NHS Foundation Trust; Gorleston-on-Sea; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A UK healthcare provider seeks an Outpatient Booking Co-ordinator to join their team in Gorleston-on-Sea. The successful candidate will manage patient referrals, bookings, and ensure compliance with the National Referral to Treatment Standards. A strong administrative background and excellent digital skills are essential for this role. The position offers full-time, part-time, job share, and flexible working options, allowing candidates to find a work-life balance that suits them.

Qualifications

• Minimum of 1 year's experience in a similar administrative role.
• Excellent communication skills with patients and multi-disciplinary teams.
• Ability to work under pressure with frequent interruptions.

Responsibilities

• Manage patient referrals and bookings efficiently.
• Provide an RTT management and booking service.
• Book, monitor, and reschedule outpatient appointments as necessary.

Skills

Organisational skills

Communication skills

Time management skills

IT skills

Interpersonal skills

Education

4 GCSE's grade D or above including Mathematics and English

OCR Level 3 keyboard skills

Tools

Microsoft IT applications

Excel spreadsheets

Job description

Go back James Paget University Hospitals NHS Foundation Trust

Outpatient Booking Co-ordinator (Medefer)

The closing date is 05 January 2026

We are looking for an organised, efficient, and proactive individual to join the existing booking team.

Working closely with Speciality Consultants, external outsourced providers and Primary Care Referrers, the post holder will ensure that patient referrals and bookings are managed efficiently, clinical information of accurately recorded and shared, service targets are met.

The ideal candidate will have a strong background in administration, excellent digital literacy and experience with patient management systems. This is a vital role in supporting the delivery of timely and effective dermatology care to patients in accordance with the National 18 week Referral to Treatment (RTT) Standards, DMO1 Diagnostic Standards and the 28 day Faster Diagnosis Standard.

Main duties of the job

To provide an RTT management & booking service, working in partnership and liaising with Operational Managers, Business Support Managers, Secretaries, Clinicians and other outpatient colleagues to keep outpatient clinics utilised to optimum levels.

To provide a professional and efficient service to patients and service users.

To be responsible for booking, monitoring, organising and rescheduling outpatient appointments in accordance with RTT rules, escalating any capacity pressures or concerns to the Management Team.

About us

We want to attract the best and brightest people to work with us and that means we will look after you from the moment you apply for a role at the Trust and throughout your career with us. Our staff are central to everything we do, and we believe that investing in you is crucial if we want to enable you to reach your full potential.

Job responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Person Specification

Education and Qualifications

• 4 GCSE's grade D or above including Mathematics and English or equivalent e.g. level 2 literacy and numeracy qualifications
• OCR Level 3 keyboard skills (or equivalent measurable level of skills)

Knowledge and Experience

• Minimum of 1 years' experience in a similar administrative role with a proven track record of achievement.
• Excellent IT skills with a working knowledge of Microsoft IT applications
• Demonstrable experience of working with Excel spreadsheets and reports
• Knowledge and understanding of the 18 week Referral to Treatment standards and outpatient clinic management and booking processes

Skills and Knowledge

• Good organisational and time management skills with the ability to prioritise conflicting workloads effectively
• Excellent communication skills and the ability to interact professionally with patients and the wider multi-disciplinary team
• Ability to work in a pressurised working environment with frequent interruptions and change of work direction
• Good interpersonal skills with the ability to be supportive of other team members

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

James Paget University Hospitals NHS Foundation Trust

Full-time,Part-time,Job share,Flexible working