Outlet Sales Associate

RH; Grays; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading home furnishings company located in Grays is seeking a Sales Associate for its outlet. The ideal candidate will have retail experience and a passion for delivering exceptional customer service. Responsibilities include representing the brand, educating customers about products, and processing transactions. Candidates should be flexible with their schedules, including weekends and holidays. The role also involves physical tasks like lifting items up to 25kgs and maintaining store presentation.

Qualifications

• 1+ years of experience in retail, ideally in home furnishings.
• Proven success in exceeding sales objectives.
• Flexibility to work weekends and holidays.

Responsibilities

• Represent the brand with professional communication.
• Engage and educate customers on products.
• Process sales transactions accurately.

Skills

Sales experience

Customer service

Product expertise

Communication skills

Tools

Mac operating systems

Microsoft Office

Google applications

Job description

RH Outlets play a vital role in our integrated ecosystem, offering an elevated experience that redefines luxury value in the home furnishings space. With more than 40 locations across North America and Europe, our Outlets curate beautifully crafted pieces, including discontinued, returned, and slightly imperfect items, at the intersection of quality, design, and value. Our Outlets extend the life of our designs, connect our brand to a broader audience, and embody our belief that great design should be both inspiring and accessible.

RH is seeking a Sales Associate for our Thurrock Outlet located east of London, who is passionate, sales-driven, and determined to deliver extraordinary customer experiences. Partnering with team members across the store, this role proactively engages customers, ensuring their needs are met with personalized service and attention. The ideal candidate is a driven, customer-focused professional who champions the RH brand, embraces Quality, and builds lasting relationships.

YOUR RESPONSIBILITIES

• Represent the RH brand through professional communication, a brand-reflective presence, and exceptional service
• Engage and educate customers on RH products, highlighting features, benefits, and craftsmanship to support informed purchasing decisions
• Develop and maintain expert knowledge of the full RH assortment, services, and policies to confidently meet customer needs
• Uphold brand integrity by ensuring merchandise presentation and store appearance reflect the RH aesthetic
• Accurately and efficiently process sales transactions, ensuring a seamless purchasing experience
• Drive sales performance by actively contributing to team goals and supporting overall store success

OUR REQUIREMENTS

• 1+ years of experience in retail, preferably in home furnishings
• Proven success in exceeding sales objectives through relationship-driven selling and product expertise
• Proficiency with Mac operating systems, iOS devices, Microsoft Office, Google applications.
• Flexibility to work weekends, holidays, and variable shifts as needed
• Candidates must have legal authorization to work in the country in which they are applying at the time of application

PHYSICAL REQUIREMENTS

• Lift and move items up to 25kgs, while utilizing appropriate equipment and adhering to safety guidelines
• Maneuver throughout the sales floor and stockroom
• Role entails prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing