Outdoor Retail Store Manager — Lead Sales & Service

Rohan Designs; Cambridge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A well-established outdoor retailer in Cambridge is seeking a Retail Shop Manager to enhance customer service and exceed sales targets. The ideal candidate should have experience in retail management, preferably in the outdoor industry, and display exceptional customer service and leadership skills. The role involves training staff, managing store operations, and maintaining high merchandise standards. A competitive pay and benefits package, including discounts and training opportunities, is offered.

Benefits

Structured sales and management training

Access to e-learning modules

Clothing allowance

50% employee discount

Pension contributions

Life cover based on salary

Sales bonus scheme

Employee Assistance Scheme

Qualifications

• Proven experience in retail management, ideally within the outdoor industry.
• Strong leadership abilities to motivate and guide a team.
• A passion for outdoor activities and adventure.

Responsibilities

• Drive sales targets by assisting customers in selecting merchandise.
• Organise store rotas and manage staff effectively.
• Train and motivate sales staff on selling procedures.
• Maintain high standards of store merchandise and restock as needed.

Skills

Exceptional customer service skills

Excellent organisational skills

Attention to detail

Effective verbal communication

Effective written communication

Ability to train effectively

Time Management Skills

Job description

A well-established outdoor retailer in Cambridge is seeking a Retail Shop Manager to enhance customer service and exceed sales targets. The ideal candidate should have experience in retail management, preferably in the outdoor industry, and display exceptional customer service and leadership skills. The role involves training staff, managing store operations, and maintaining high merchandise standards. A competitive pay and benefits package, including discounts and training opportunities, is offered.