Outbound Customer Sales Advisor

Purely Recruitment Solutions Ltd.; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency based in Swindon is seeking an Outbound Customer Sales Advisor to engage with customers and generate sales leads. This full-time role offers competitive hourly pay of £12.21 plus commission. Candidates need strong communication skills, customer service experience, and proficiency in IT systems. You will work Monday to Friday with weekend shifts on a rota basis.

Qualifications

• Experience in a customer-focused or office-based role.
• Ability to build rapport with customers.
• Good communication skills and ability to influence others.

Responsibilities

• Engage with new leads to initiate conversations.
• Handle customer calls with a proactive approach.
• Provide professional service via telephone and email.

Skills

Customer-focused experience

Communication skills

Confidence in outbound calls

Proficiency in IT systems

Organisational skills

Resilience

Job description

12.21 per hour Swindon Permanent Full Time Posted date: 10/09/2025
Closing date: 10/10/2025

Outbound Customer Sales Advisor

Swindon

Temporary to Permanent

Monday to Friday – 37.5 hours per week – Requirement to work weekends on rota basis

£12.21 per hour + Commission

We are currently recruiting for an Outbound Customer Sales Advisor to join our client based in Swindon.

Principle Accountabilities

Outbound Sales:

• Multi-faceted outbound campaigns covering the company’s existing and any future products
• Engage with new leads to initiate conversations, focusing on obtaining qualified private hearing tests, while identifying upselling opportunities where appropriate.
• Calling customers to follow up on quotes left for the company’s products
• Responsible for implementation of a range of ad-hoc campaigns
• Identify customer needs and propose suitable solutions.
• Consistently achieve and exceed assigned targets and KPIs.
• Maintain accurate and detailed records of calls and sales activities in the CRM system.
• Proactively follow up on leads generated through marketing campaigns.
• Handle incoming calls from customers with a proactive approach to understanding their requirements.
• Resolve customer concerns promptly and effectively, maintaining high levels of satisfaction and encouraging positive Trustpilot reviews.
• Provide professional and courteous service to both new and existing customers via telephone and email.
• Identify opportunities for lead generation during customer interactions.
• Perform occasional administrative tasks as required.

About you

You will have:

• Previous experience in a customer-focused or office-based role.
• Confident in making outbound calls, with the ability to build rapport with customers.
• Strong communication skills, with the ability to engage and influence others effectively.
• Proficiency in basic IT systems, including customer databases, email, and Microsoft Office applications.
• A proven ability to thrive in a target-driven environment.
• Excellent organisational skills and attention to detail.
• A positive and resilient approach, with the ability to handle rejection professionally

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.