Other Available Positions

FluidOne; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A cloud solutions provider in the United Kingdom is seeking an IT Support professional to provide first point of contact support service for clients. The candidate will be responsible for proactively identifying and resolving technical issues. Key qualifications include experience with Windows systems, excellent communication skills, and a strong problem-solving approach. This role offers a range of benefits including subsidized health care and generous holiday entitlement.

Benefits

Subsidised health and dental care

Employee Assistance Programme (EAP)

Life assurance (3x salary)

Pension contribution – 5% company contribution

Generous holiday entitlement

One day off for birthday

Half price internet connectivity

Department incentives

Qualifications

• Sound understanding of IT and terminology, including Windows Server.
• Experience in configuring and administering Windows desktop systems.
• Willingness to learn and work as part of a team.

Responsibilities

• Provide first point of contact support services to clients.
• Identify, investigate, and resolve technical incidents.
• Manage incidents to restore service to clients.

Skills

Basic understanding of IT

Experience with Windows desktop operating systems

Experience in configuring wireless networks

Understanding of Microsoft Office suite

Excellent telephone manner

Problem-solving skills

Tools

Microsoft Windows Server

Wireless technologies (Unifi / Ubiquiti)

Microsoft 365

Job description

FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and a strong company culture. FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview

You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.

Requirements

• A sound, basic understanding of IT and IT terminology, including Windows Server and Workstation products as well as networking technologies.
• Experience with Windows desktop operating systems, installing, configuring and administering including connecting to a Microsoft Windows Network/Domain.
• Experience in configuring wireless networks and technologies.
• Unifi / Ubiquiti would give you a headstart!
• A good understanding of the Microsoft Office suite & Microsoft 365 is essential.
• Possess a willingness to learn and co-operate as part of a team.
• Excellent telephone manner is required along with friendly customer service skills.
• Attention to detail is very important.
• A logical approach to problem solving coupled with common sense.
• Punctuality, staff must be ready to work by their allotted time and willing to be flexible with their working arrangements.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits

• Subsidised health and dental care
• Employee Assistance Programme (EAP)
• Life assurance (3x salary)
• Pension contribution – 5% company contribution
• Generous holiday entitlement
• One day off for birthday
• Half price internet connectivity
• Department incentives

How To Apply

Send CV with covering letter to [e-mail] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.