Organisational Business Analyst (9491)

Norfolk County Council; Norwich; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A local government authority in Norwich is seeking an experienced Organisational Business Analyst for a hybrid role. The successful candidate will provide business analysis services crucial for managing and delivering change programmes. Key responsibilities include collaborating with stakeholders, developing new business processes, and implementing multi-component solutions. The position offers a competitive salary ranging from £50,166 to £54,277 per annum along with various benefits, including flexible working opportunities.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Qualifications

• Proven track record as a Business Analyst or Business Process Improvement specialist.
• Experience managing ambiguity in large organizations.
• Ability to document business processes and present requirements clearly.

Responsibilities

• Provide high quality business analysis services for effective management of business change programmes.
• Collaborate with stakeholders to develop new business processes.
• Design multi-component business solutions and facilitate project delivery.

Skills

Business Analyst expertise

Stakeholder management

Business Process Improvement techniques

Job description

Job Description

Organisational Business Analyst | 9491 | Fixed Term Contract until March 2028 | 37 hours per week | £50,166 - £54,277 per annum | Scale L | Norwich - Hybrid

This is a hybrid role. The successful candidate will need to be able to work from County Hall for a day a week, and more if required by the project.

What we're looking for

We are looking to recruit an experienced and dynamic Organisational Business analyst to provide high quality business analysis services for Norfolk County Council. This is a key role, vital to the successful management and delivery of our business change programmes delivering value for Norfolk and its residents in this very exciting time for Norfolk.

You’ll work collaboratively with a wide variety of operational stakeholders and senior managers to understand business challenges, map business processes and collaboratively develop new requirements and new and improved business processes. You will also be responsible for designing multi component business solutions and working in the delivery phase of projects to drive through change.

This post sits in our new Business Analysis Centre of Excellence, which is part of our Digital and Transformation service. Digital and Transformation work with leaders and stakeholders across NCC and partners to manage, deliver and report on organisationally critical programmes and projects. Our BA team plays a vital role in helping to scope, prioritise and drive through this vital and exciting change.

We're looking for someone with:

• Experienced, proven track record as a Business Analyst or Business Process Improvement specialist
• A proven track record in large and complex organisations
• Experience managing ambiguity and seeing the wood for the trees
• Experience in a wide range of Business Improvement tools and techniques
• Excellent stakeholder management skills with colleagues of all levels
• This is not a specialist digital role; we are looking for Business Analysts with rounded skillsets to understand and document business processes and requirements, and present in meaningful and logical ways appropriate to different audiences

This advert will remain open over the Christmas period. Interviews will happen in late January.

For more information or an informal discussion, please contact Pete Henley on 01603 222940.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependant on your job role and business need.
• Financial benefits such as:
  • 'Norfolk Rewards' our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions.
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 28th December 2025 at 23:59

All other applicants closing date: 18th January 2026 at 23:59

About Us

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.