Order Management Export Analyst

Michael Page; Camberley; On-site; GBP 31,000 - 35,000; Full time

Job summary

A medium-sized FMCG organization in the UK is seeking an Order Management Export Analyst. The role involves managing export orders, coordinating with internal teams, and liaising with stakeholders to ensure timely delivery of goods. Ideal candidates will have customer service experience within the FMCG sector and knowledge of export documentation. A competitive salary of £31,000 to £35,000 and a comprehensive benefits package are offered.

Benefits

Competitive salary

Comprehensive benefits package

Qualifications

• Experience in customer service or export management, preferably within the FMCG industry.
• Knowledge of export documentation and compliance requirements.
• Strong organisational skills and attention to detail.

Responsibilities

• Accountable for all aspects of admin tasks for Export Markets, Sales orders in the system.
• Liaise with stakeholders (transportation, sources etc) to ensure timely processing of orders.
• Manage and process export orders accurately and efficiently.
• Coordinate with internal teams to ensure timely delivery of goods.
• Monitor and resolve any issues related to export documentation and compliance.
• Act as the main point of contact for customer queries and concerns.
• Maintain accurate records of orders and shipping details.
• Collaborate with logistics partners to ensure smooth transportation.
• Provide regular updates to stakeholders on order status and delivery timelines.
• Identify opportunities to improve processes and enhance customer service.

Skills

Customer service experience

Knowledge of export documentation

Strong organisational skills

Attention to detail

Job description

The role of an Order Management Export Analyst in the FMCG industry involves handling customer service tasks efficiently and ensuring smooth export processes. This position is based in Frimley and requires a detail-oriented individual with a focus on delivering excellent service.

Client Details

The employer is a medium-sized organisation operating within the FMCG sector. They are known for their strong focus on quality and customer satisfaction, providing a professional environment for employees to thrive.

Description

• Accountable for all aspects of admin tasks for Export Markets, Sales orders in the system, Export shipments and documentation
• Liaise with stakeholders (transportation, sources etc) to ensure timely process of orders/shipments.
• Manage and process export orders accurately and efficiently.
• Coordinate with internal teams to ensure timely delivery of goods.
• Monitor and resolve any issues related to export documentation and compliance.
• Act as the main point of contact for customer queries and concerns.
• Maintain accurate records of orders and shipping details.
• Collaborate with logistics partners to ensure smooth transportation.
• Provide regular updates to stakeholders on order status and delivery timelines.
• Identify opportunities to improve processes and enhance customer service.

Profile

• Experience in customer service or export management, preferably within the FMCG industry.
• Knowledge of export documentation and compliance requirements.
• Strong organisational skills and attention to detail.

Please Note: Unfortunately Sponsorship is not an option for this role.

Job Offer

• Competitive salary ranging from £31,000 to £35,000.
• Comprehensive benefits package.

If you are ready to take on the role of Order Management Export Analyst, apply now to join a team committed to excellence in customer service and export management.