Order Management Coordinator

Obscurant Recruitment Solutions Ltd; East Devon; On-site; GBP 27,000; Full time

Job summary

A recruitment company is seeking an Order Management Co-ordinator for a role based in Exeter. The position offers a basic salary of approximately £27,000 along with benefits including a pension scheme, healthcare cash plan, and ongoing training. The ideal candidate will have a background in order management, supply chain, or customer service, and possess strong communication and analytical skills. This role requires managing the full order lifecycle across various channels, ensuring smooth operations and high-quality service.

Benefits

Pension scheme

Death in service benefit

Staff discounts

Healthcare cash plan

Career progression and training

Qualifications

• Experience in order management, supply chain, or customer service.
• Strong understanding of B2B/B2C order flows.
• Excellent communication skills.

Responsibilities

• Manage the end-to-end order journey across multiple channels.
• Collaborate with production, purchasing, and logistics.
• Provide accurate updates to sales and customer service teams.

Skills

CRM systems knowledge

MS Office skills

Proactive problem-solving

Analytical skills

Organisational skills

Tools

ERP/inventory management system knowledge

Job description

Order Management Co-ordinator - Based Exeter

Basic salary c£27,000 plus pension scheme, death in service benefit, staff discounts, healthcare cash plan and excellent career progression and ongoing training.

My client is seeking a proactive Order Management Coordinator with experience in order management, supply chain, or customer service. This role sits in the customer services department and requires excellent communication and analytical skills, as well as being highly confident liaising at all levels within various departments.

As an Order Management Co-Ordinator, you will have a strong understanding on B2B/ B2C order flows. You will be responsible for managing the full order lifecycle across a cross retail, distribution and e-commerce, ensuring timely fulfilment and inventory optimisation.

As an Order Management Co-ordinator, you will expedite the fulfilment of confirmed sales orders across B2B and B2C channels and work closely with the sales, customer services, production, logistics and purchasing department and play a key role in keeping orders flowing smoothly and customers receiving the highest level of service.

Candidate Skills

• Knowledge of using CRM systems as well as a proficient level of MS Office sills, any knowledge of using an ERP/inventory management system would be advantageous, but not essential
• Excellent team player
• Highly organised
• Proactive, problem-solving approach.
• Able to analyse inventory and order data to make informed decisions and prioritise actions and have strong organisational skills and excellent attention to detail.

Duties

• You will manage the end-to-end order journey across multiple channels.
• Collaborate work production, purchasing and logistics to align supply with demand.
• Provide accurate updates to the sales and customer service teams.
• Identify opportunities to improve efficiency, accuracy and reliability.
• Support forward planning by flagging availability issues