Order Fulfilment & Warehouse Operative

Glassworks London; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading fashion brand in Greater London is seeking an Order Fulfilment & Warehouse Operative to manage daily order processing, customer support, and warehouse activities. Ideal candidates will have 1-2 years of experience in ecommerce fulfilment or customer service, alongside strong organisational skills. This position includes picking and packing customer orders and ensuring accuracy in stock management within a fast-paced environment. The role is based at the warehouse in Haggerston, offering a 6-month temporary contract.

Qualifications

• 1-2 years’ experience in ecommerce fulfilment or customer service.
• Excellent organisational skills in a fast-paced environment.
• Ability to lift and move boxes as required.

Responsibilities

• Pick, pack, and dispatch customer orders with speed and accuracy.
• Perform quality control checks on inbound stock.
• Support management with KPI and activity reports.

Skills

Reliable

Organised

Attention to detail

Team player

Tools

Warehouse management software

Job description

Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion – meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels – all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.

THE ROLE

The Order Fulfilment & Warehouse Operative will be a proactive, responsible, and highly organized individual, playing a key role in executing the daily order fulfilment, customer support and warehouse activities within the business. You will ensure that all deliveries and B2C/B2B customer orders are processed quickly and accurately and must have pick and pack or stock management experience in a warehouse or stock room. Reporting to the Order Fulfilment & Warehouse Manager, this role is ideal for someone who thrives in a fast-paced work environment and is passionate about ensuring that all order fulfilment and customer service standards and KPIs are met.

WORK SCHEDULE

Work Schedule: This role is based at the warehouse in Haggerston, London. The contract is for 40 working hours per week (5 x 8 hour shifts) scheduled Mondays to Sundays between 7am and 8pm. For the avoidance of doubt, weekend shifts are required and late night shifts may be required. This is a 6 month temp contract.

RESPONSIBILITIES

• Pick, pack, and dispatch customer orders to brand standards with speed and accuracy.
• Assist with courier claims for lost/damaged parcels.
• Execute inbound/outbound stock transfers (QC, organisation, documentation).
• Perform quality control checks on inbound stock and customer returns.
• Process customer returns in line with company policies.
• Assist with regular stock takes to ensure inventory accuracy.
• Handle faulty item workflows: logging, repairs, and reintegration.
• Support management with stock write-offs in line with finance/ops guidelines.
• Keep the warehouse clean, safe, and well-organised at all times.
• Support management with KPI and activity reports as required.

JOB REQUIREMENTS

• 1-2 years’ experience in ecommerce fulfilment, customer service and/or a stock room/small warehouse operative role.
• Highly reliable, with a strong work ethic and a positive attitude.
• Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
• Comfortable using basic warehouse/ order fulfilment software/platforms.
• A collaborative team player who takes pride in getting things done.
• Comfortable working on your feet and able to lift and move boxes as required.