Optics Repair & Customer Support Technician

The Best Connection; Thatcham; On-site; GBP 26,000; Full time

Job summary

A leading logistics company in Thatcham seeks a Customer Service Technician for a hands-on technical support role. Responsibilities include managing the returns process, diagnosing faults, and helping customers with solutions. Ideal candidates will have a mechanical aptitude and previous experience in logistics or repair environments. The role offers long-term stability, structured training, and development of specialist technical skills within a supportive team.

Benefits

25 days annual leave

Performance bonus

Structured training

Qualifications

• Experience in returns, logistics, warehouse, or technical repair environments preferred.
• Confident using Windows-based computer systems.
• Good written and verbal communication skills.

Responsibilities

• Manage the full returns process and assess warranty claims.
• Diagnose mechanical and optical faults to identify root causes.
• Carry out repairs and communicate with customers for troubleshooting.

Skills

Mechanical aptitude

Good communication skills

Problem-solving

Organisational skills

Job description

A leading logistics company in Thatcham seeks a Customer Service Technician for a hands-on technical support role. Responsibilities include managing the returns process, diagnosing faults, and helping customers with solutions. Ideal candidates will have a mechanical aptitude and previous experience in logistics or repair environments. The role offers long-term stability, structured training, and development of specialist technical skills within a supportive team.