Operations Team Lead – Community Insurance Broking

The Benefact Group; Staplegrove; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused insurance company is seeking an Operations Team Leader to oversee the Community Broking team in Staplegrove, England. This role blends leadership and stakeholder partnership while supporting clients through high-level service and retention. The ideal candidate will have a Chartered Insurance Institute Certificate and experience in performance management, communication, and team development. The position offers comprehensive benefits, including annual leave, pension, and support for professional qualifications.

Benefits

28 days annual leave plus bank holidays

Birthday off

Group Personal Pension

Bonus scheme

Holiday buy scheme

Health and wellbeing benefits

Enhanced sick pay

Support for professional qualifications

Paid time off for volunteering

Qualifications

• Dependable leader with a strong understanding of performance management.
• Confident in managing relationships and providing excellent client experiences.
• Resourceful and organized with good time management and self-motivation.

Responsibilities

• Manage and develop individual and team performance through training and coaching.
• Allocate resources effectively within an agreed budget.
• Maintain technical competence in relevant products and market trends.

Skills

Leadership

Performance Management

Communication

Client Experience

Education

Chartered Insurance Institute Certificate in Insurance or equivalent

Chartered Insurance Institute Diploma in Insurance (preferred)

Job description

A community-focused insurance company is seeking an Operations Team Leader to oversee the Community Broking team in Staplegrove, England. This role blends leadership and stakeholder partnership while supporting clients through high-level service and retention. The ideal candidate will have a Chartered Insurance Institute Certificate and experience in performance management, communication, and team development. The position offers comprehensive benefits, including annual leave, pension, and support for professional qualifications.