Operations Team Lead

SER Limited; Gravelly Hill; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading AV events company in Birmingham is seeking an Operations Team Lead to manage warehouse operations and support event delivery. The ideal candidate has at least 3 years of experience in the AV/events industry, strong leadership skills, and a thorough understanding of AV equipment. This role offers a competitive salary, 33 days holiday, and opportunities for professional development.

Benefits

33 days annual leave

Health & wellbeing cover

Free on-site parking

Employee awards and recognition

Qualifications

• Minimum 3 years' experience in a similar role within the AV/events industry.
• Strong knowledge of AV equipment and willingness to learn further.
• Flexible with working hours, including evenings, weekends, and travel.

Responsibilities

• Ensure warehouse and equipment are maintained for live events.
• Lead and motivate the team to meet ISO standards.
• Prepare, test, and maintain AV equipment for hire and events.

Skills

Leadership skills

Knowledge of AV equipment

Effective communication

Job description

Overview

Operations Team Lead – £30,000 to £35,000 (DOE) + 33 days holiday (inc bank), free parking, health benefits
Birmingham

The Role

Are you an experienced AV professional looking for your next challenge in a fast-paced, hands-on environment?

As an Operations Team Leader, you'll play a central role in ensuring our warehouse and equipment are maintained to the highest standards, ready to support a wide variety of live events. You'll lead and motivate a small team, oversee warehouse operations, and support event delivery when needed.

Key Responsibilities

• Equipment Management
  • Prepare, test, and maintain AV equipment for hire and live events, meeting all deadlines
  • Oversee quality control within your team
  • Complete PAT testing promptly and accurately
  • Safely load and unload vehicles, ensuring compliance with ISO standards
• Warehouse Operations
  • Plan and manage daily and weekly work schedules
  • Lead by example, motivating your team to follow ISO9001 processes
  • Maintain a positive and productive team environment
  • Carry out general maintenance tasks to ensure smooth day-to-day running
  • Check-in equipment after use, ensuring it's in full working order for future events
  • Keep the warehouse tidy and compliant with health & safety policies
  • Support operations across branches and suppliers when required
• Company Procedures
• • Follow all company policies, particularly in relation to health & safety
  • Take part in training and development opportunities
  • Use the HireHop system in line with company processes
  • Assist the events team when required to ensure flawless project delivery

Candidate Profile

• Minimum 3 years' experience in a similar role within the AV/events industry
• Strong knowledge of AV equipment and willingness to learn further
• Flexible with working hours, including evenings, weekends, and travel
• Excellent communication and leadership skills with a team-focused mindset

What We Offer

• Competitive salary with paid overtime
• Opportunities for progression and professional development
• Annual profit share scheme
• Employee awards and recognition programmes
• Company pension with financial advice services
• Health & wellbeing cover
• 4x salary death-in-service insurance
• Cycle-to-work scheme
• Free on-site parking
• 33 days annual leave (inclusive of Bank Holidays and Christmas/New Year shutdown)

• Additional Benefits:
  • Health and wellbeing programme
  • Employee mentoring and development support
  • Profit sharing scheme
  • Financial planning services

To Apply

Send through your CV or call Karley (phone number removed)

SER-IN