Operations Support with Troubleshoot (South West London)

Harvey Nash; Greater London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading technology consulting firm is seeking an experienced Solutions Consultant to manage operations within the News Ecosystem in South West London. The ideal candidate will oversee Windows-based operations, support news products, and act as a key contact between clients and internal teams. Strong troubleshooting and problem-solving skills are essential for handling escalations and performing in-depth issue resolution. This hybrid role includes managing project planning and supporting updates to existing solutions.

Qualifications

• Proven expertise in vendor management.
• Strong troubleshooting and problem-solving skills.
• Experience with alpha and beta management.

Responsibilities

• Manage project planning, status reporting, and documentation.
• Support updating existing content and ensure effective documentation.
• Contribute to delivery of business efficiency plans and propose options.
• Identify trends in solution issues and collaborate to mitigate risks.
• Handle 2-3 support tickets per day with issue resolution.

Skills

Vendor Management

Troubleshooting

Problem-solving

Client Management

Escalation Handling

Windows Operations

Job description

Location: South West London, London, South East, UK
Job Title: Solutions Consultant or Operations Support
Location: London
Working Model: Hybrid (3 days onsite: Tuesday-Thursday)
Contract Duration: 8+ Months

Job Summary

We are seeking an experienced Solutions Consultant to support and manage operations within the News Ecosystem. The ideal candidate will oversee Windows-based operations, support existing news products, assist with new product launches and act as a key point of contact between clients, vendors, and internal teams.

This role requires strong troubleshooting, ticket-based user support client-facing skills, along with the ability to handle escalations and resolve complex issues efficiently.

Key Responsibilities

• Manage project planning, status reporting, timeline estimation, issue tracking, meeting facilitation, and project documentation.
• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions.
• Contribute to delivery of business efficiency plans (BEP), recognize current inefficiencies and propose options.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with some guidance.
• Handle 2-3 support tickets per day, performing in-depth troubleshooting and issue resolution.

Required Skills & Experience

• Proven expertise in Vendor Management
• Strong troubleshooting and problem-solving skills
• Experience with alpha and beta management
• Excellent client management
• Hands-on experience with escalation handling in a production environment
• Good understanding of Windows operations and support