Operations Support Team Manager

GOODGYM; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community impact organization based in the United Kingdom seeks an Operations Support Team Manager to oversee and energize a dedicated team. In this role, you will manage the day-to-day operations, ensure smooth delivery of services to older people, and contribute to strategic initiatives. Ideal candidates are motivated by purpose, possess excellent problem-solving skills, and have a passion for team development. Join us in creating meaningful connections in the community through active support.

Benefits

Opportunity to make a social impact

Collaborative work environment

Qualifications

• Proven experience in team management and operations.
• Ability to motivate and lead teams effectively.
• Strong communication skills with various stakeholders.

Responsibilities

• Manage day-to-day operations of the support team.
• Achieve team goals and monitor performance indicators.
• Engage with older people to ensure effective support.

Skills

Team management

Problem-solving

Communication

Motivation

Job description

Overview

Managing the day-to-day running of the Operations Support Team and increasing the number of GoodGymers completing Missions and Social Visits.

Primary Responsibilities

• the day-to-day running of Missions and Social Visits
• Manage the delivery of the Older People Operations business plan objectives
• Line manage the operations support team
• Contribute to the strategy of work supporting older people and identify opportunities for improvement
• Motivate operations support team to achieve agreed goals
• Identify areas in need of improvement and feeding back to the tech team.
• Ensure adherence to the structures, systems and procedures to support volunteers, older people and referral partners in line with the aims of the organisation.
• Manage the delivery of Missions and Social Visits
• Ensure prompt and accurate listing and confirmation of tasks
• Support Ops Support Team to undertake regular monitoring calls and ending pairings
• Work to maintain balance of referrals and verified GoodGymers
• Monitor agreed performance indicators on older people work and motivate the team to achieve these and improve efficiency
• Oversee mission volunteer verification processes, reporting any concerns to the CEO in a timely manner
• Line manage Operations Support Coordinators
• Manage process of recruiting and supporting Operations volunteers
• Provision of regular support and supervision to the above, identifying and responding to training and development needs
• Support the recruitment of and be responsible for the induction and training of new Older People Operations Coordinators
• Provide information and support to staff in the wider central team in order to optimise GoodGym's work with older people as required
• Review and interpret feedback from older people, GoodGymers and third parties as well as data and flag concerns, operation-critical improvements
• Representing the Operations Support Team at organisation wide meetings
• Leading regular team meetings
• Maintain up to date knowledge of legislation, guidance and best practice in the sector

Key Performance Indicators

• Achievement of team goals
• Smooth management of team
• Feedback from GoodGymers older people

Safeguarding

• Be the designated Safeguarding Lead for GoodGym
• Manage and update GoodGym Safeguarding policies and processes for older people and GoodGymers
• Produce Annual Safeguarding report for Trustees

Referrals for older people

• Provide practical support to referrers where necessary
• Attend external meetings to support these partnerships as required
• Working with Head of Operations to grow and improve referrals for older people
• Feedback to Head of Operations on impact of work

Communications

• Supporting communications team with ideas for case studies, ensure testimonials are regularly updated
• Ensure Operations Support Team's communication with GoodGymers is appropriate, adequate and ensure GoodGymers feel supported, in line with GoodGym's ethos

Reporting

• Contribute information to reports for funders and funding applications
• Report on progress to the staff team and trustees

Management

• Line manage Operations Support Coordinators
• Manage process of recruiting and supporting Operations volunteers

Other Responsibilities

• Representing the Operations Support Team at organisation wide meetings

Working relationships

• Line management of Operations Support Coordinators
• Management of Operations volunteers
• Reporting to Head of Operations

About GoodGym

GoodGym brings people together to get fit by doing good - supporting older people, strengthening communities, and creating meaningful social connection. Behind every completed GoodGym task is a committed Operations Support Team working to make sure things run smoothly, safely and with heart.

Role Overview

We're looking for an Operations Support Team Manager to lead this brilliant group. This is a role at the centre of GoodGym's work with older people: the team you'll be managing ensures thousands of tasks happen each year, connecting GoodGymers with people who need practical help or companionship. If you're energised by problem-solving, motivated by purpose, and excited about building and supporting high-performing teams, you'll thrive here. This is an opportunity to shape how GoodGym completes our work with older people. You'll improve systems, and guide a team that is deeply passionate about the difference their work makes. You'll be part of a collaborative and mission-driven organisation.