Operations Support Manager

Sodexo Ltd; United Kingdom; On-site; GBP 45,000 - 53,000; Full time

Job summary

A leading service provider is seeking an Operational Support Manager in the UK. This role involves supporting a portfolio of up to 10 contracts, ensuring high-quality service delivery, compliance, and operational excellence. Ideal candidates will have experience in facilities or support services management and strong leadership skills. Competitive salary and Sodexo benefits included.

Benefits

Wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Sodexo Discounts Scheme

Pension Plan membership

Learning and development opportunities

Bike to Work Scheme

Enhanced benefits and leave policies

Qualifications

• Experience in facilities, catering, hospitality, or support services management.
• Experience managing multi-site contracts.
• Confidence in managing service standards and compliance.

Responsibilities

• Support site managers in delivering operational excellence across all contracts.
• Ensure compliance with Sodexo standards and procedures.
• Build and maintain strong client relationships.
• Participate in audits and compliance checks.

Skills

Leadership

Interpersonal skills

Organizational skills

Communication skills

Time-management

IT skills

Financial reporting

Job description

Operational Support Manager
Salary: €60,000 plus Sodexo Benefits | Full-Time | Republic of Ireland

At Sodexo, our people are at the heart of everything we do. We’re committed to delivering exceptional service and creating meaningful experiences for our clients, customers, and colleagues across the UK and Ireland.

We are seeking a Operational Support Manager to join our Corporate Services team. This is a key role supporting a portfolio of up to 10 contracts, contributing to the successful delivery of services across a €10–30 million regional portfolio.

About the Role

As a Regional Operational Support Manager, you will work closely with Regional Account Managers and site management teams to ensure the consistent, high-quality delivery of contracted services. You’ll play a vital role in maintaining standards, supporting compliance, and providing management cover across multiple sites.

Key Responsibilities

• Support site managers in delivering operational excellence across all contracts.
• Ensure financial, administrative, and compliance procedures are followed in line with Sodexo standards.
• Assist in achieving budgeted financial targets and support accurate financial reporting.
• Maintain high standards in service delivery, food quality, hygiene, and safety.
• Provide management cover for sites when required.
• Support staff training, recruitment, and performance development.
• Build and maintain strong client relationships, ensuring effective communication at all levels.
• Participate in audits, compliance checks, and continuous improvement initiatives.
• Ensure adherence to all company policies, health and safety regulations, and legal requirements.

About You

We’re looking for someone who brings strong leadership, initiative, and a passion for operational excellence. Ideal candidates will have:

• Previous experience in facilities, catering, hospitality, or support services management.
• Experience managing multi-site contracts.
• Excellent interpersonal and communication skills.
• Strong organisational and time-management abilities.
• Confidence in managing service standards and compliance in a fast-paced environment.
• Good IT, numeracy, and literacy skills.
• Understanding of financial reporting and P&L management.
• A flexible, self-motivated approach and the ability to work independently or within a team.

Why Sodexo?

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular high street retailers (also open to friends and family)
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Friendly Customers. Vibrant Communities. Exciting Careers.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications