Operations Support Manager

GBR Recruitment Limited; Boston; On-site; GBP 45,000 - 55,000; Full time

Job summary

A family-run engineering consultancy in the United Kingdom is seeking an Operations Support Manager to oversee a small team of drainage and civil engineers. In this pivotal role, you will manage project scheduling, ensure high-quality customer service, and maintain operational excellence. Ideal candidates should possess strong planning skills, customer service experience, and report writing abilities. This position promotes a fun work environment and a balanced work-life schedule, offering 35 hours a week.

Benefits

People-centric work environment

Work-life balance

Fun atmosphere during work

Qualifications

• Experience in civil engineering, groundworks, construction, or similar fields.
• Ability to prioritise work orders to meet deadlines.
• Detail-oriented report writing skills.

Responsibilities

• Plan, schedule & assign daily surveying/engineering jobs.
• Manage the team of drainage engineers effectively.
• Issue quotations for large scale drainage & civil projects.
• Type up detailed survey reports & findings.
• Ensure work is completed OTIF to required standards.

Skills

Strong scheduling & planning skills

Strong operations / business support experience

Accurate report writing skills

Strong customer service skills

Strong Excel & Computer systems skills

Team management skills

Job description

GBR Recruitment Ltd, are working exclusively with a leading SME sized drainage, civil engineering & groundworks consultancy, recruiting for a Operations Support Manager to join a small knit team within their highly successful Lincolnshire based operation.

As the Operations Support Manager, you will be responsible for managing their team of drainage & civil engineers, overseeing operations & prioritising work loads, coordinating projects, booking in & scheduling site surveys / works, typing up engineers survey reports & survey summaries (inc. photographic evidence of required works or issues), liaising with clients ensuring high level customer service & total customer satisfaction.

This is a key hands-on managerial role focused on efficiency, quality of customer service, accurate report writing & overall operational excellence.

Key Responsibilities

• Plan, schedule & assign daily surveying / engineering jobs
• Deliver efficient operations, effectively managing the team of drainage engineers / drainage surveyors, to ensure the business is meeting the clients needs in full & successfully fulfilling works orders
• Issue quotations for large scale drainage & civil project works
• Book in customer site visits & drainage inspections
• Type up engineers detailed survey reports & survey summary / findings overview document (inc. photographic evidence of required drainage works or issues)
• Ensure all work is completed OTIF, to the required standards & within the set budget level
• Deal with any customer queries regarding drainage & civil works
• Logging all customers requirements & particular instructions, then relaying them to the engineering / surveying teams
• Share work orders information with other members of the SMT
• Update the works order board, ensuring it is accurate
• Prioritising workloads to meet set deadlines
• Updating systems
• Updating & amending spreadsheets
• Producing MI & KPI's
• Analysing the current ways of working to drive continuous improvement
• Supporting other members of the operations team

Attributes

• Strong scheduling & planning skills
• Strong operations / business support experience within civil engineering, groundworks, construction, engineering, multi-disciplinary building services, M&E, engineering consultancy, building services consultancy, manufacturing or other (drainage / civil engineering experience isn't needed as training given)
• Accurate report writing skills, with an eye for detail
• Able to prioritise work orders & to ensure works are completed OTIF
• Strong customer service skills, dealing directly with clients senior management teams
• Strong Excel & Computer systems skills
• Team management skills (remote teams ideally)
• Keen to work in a small team where adaptability / flexibility is a must

This is a fantastic family run business, that offers a fun vibrant working atmosphere, an environment that is people centric.

Our client are passionate about their employees well-being & they believe in having fun whilst you work & having a real work / life balance, hence the role being a 35 hour week.

Interviews to take place immediately, with an immediate start for the right person too.