Operations Performance Manager

Pertemps; Swindon; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading water and wastewater company is seeking an Operations Performance Manager in Swindon. In this role, you will oversee the management of multiple Sewage Treatment Works and a team of technicians, focusing on Health & Safety, operational compliance, and team development. The position offers a competitive salary up to £42,000 per annum, 26 days holiday, and various wellness benefits.

Benefits

26 days holiday, increasing with service

GymPass for fitness and well-being

Generous Paternity Leave

Enhanced Maternity Leave

Ongoing performance development reviews

Qualifications

• Experience in managing an operational team with strong leadership.
• Ability to develop, coach, motivate, and engage a team.
• Proven track record of Health & Safety management.
• Excellent communication and interpersonal skills.
• Computer literacy for data analysis.

Responsibilities

• Lead the Health & Safety culture of the team.
• Manage Sewage Treatment Works site compliance.
• Drive optimal performance in work management.
• Own and manage the team's budgetary activities.
• Ensure exceptional service to customers.

Skills

Leadership skills

Health & Safety compliance

Communication skills

Team development

Data analysis

Education

IOSH or equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Overview

We have a great opportunity for you to join Thames Water as an Operations Performance Manager, to work across the geographical area of Swindon and the surrounding area, where you will be assisting with the day-to-day running of up to 15 Sewage Treatment Works, along with managing a small multi-skilled team of up to 12 technicians.

This is a 6-month contract.

With the impact of our operations on the environment being at the forefront of everything we do, you will be tasked to drive improvements in the operations of your sites and the assets within them, looking at ways to change what we do for the better of all parties, mainly our customers and, of course, THE ENVIRONMENT.

You will need to inspire and motivate your team whilst also being able to empathise and understand each person in your team, helping us build a strong team environment.

You will operate out of the main site at Swindon, STW, but will visit other sites, making a driving licence essential as you will need to travel throughout your working week. A van is provided.

You will work 36 hours a week, Monday to Friday, along with participating in an out-of-hours rota for escalations and advice, as we are a 24-hour business.

If this is you, we are looking for someone to join our Thames Valley South Operations Team in Wastewater, who offers a brilliant opportunity for you to establish a career with Thames Water in frontline operations.

What will you be doing as an Operations Performance Manager?

• Health and Safety – This is our number 1 priority for everyone in our team, and you will effectively lead the Health & Safety culture of the team as well, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Process Management – We need to protect our environment, and we are looking for someone who can effectively manage our Sewage Treatment Works site compliance by ensuring the site achieves and maintains its required plant availability and reliability to meet quality targets set by our regulator.
• Performance Management – Driving the team to achieve optimal performance in terms of work management, along with being responsible for developing the team and introducing new skills and Health & Safety awareness.
• Financial Management – owning and managing the budgetary and financial activities of the team and driving efficiencies into the overall operational budget.
• Customer & Stakeholder Management - ensuring an exceptional service to our customers with early personal interventions as required.

Essential criteria

• Experience of successfully managing an operational team, being able to demonstrate strong leadership skills and the ability to develop, coach, motivate and engage a team. Connecting and collaborating intensively within your team and across the organisation.
• Experience in leading and demanding a Health & Safety culture, driving and creating an environment where good practices are a way of everyday life and total compliance is adhered to.
• Ideally, you will be IOSH or equivalent qualified.
• A leader with excellent communication and interpersonal skills, with the ability to listen and offer sound feedback. A vision for the business and the wider team, the ability to adapt and be decisive in a rapid-paced environment.
• Proven track record of raising the standards within a team.
• Computer literate. Be able to analyse data on Microsoft Packages such as Excel/Word / and PowerPoint.

What’s in it for you?

• Competitive salary up to £42,000 per annum, depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• GymPass, a free fitness plan and access to several well-being apps for you and up to three family members, as well as discounted plans nationwide.
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to help you be your best and identify growth opportunities

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.