Operations Officer / Lifeguards

Broxbourne Borough Council; Broxbourne; On-site; GBP 26,000; Full time

Job summary

A local government authority in Broxbourne is seeking an Operations Officer (Lifeguard) to provide excellent customer service and ensure safety standards at various leisure facilities. Candidates must hold a National Pool Lifeguard Qualification (NPLQ) and possess excellent communication and team skills. The role offers generous training, development programs, and access to various leisure centre benefits. This is a full-time position requiring 40 hours of work per week with a salary of £25,521.60 pa.

Benefits

Generous leave entitlement

Local Government Pension Scheme membership

Free access to leisure centres and gyms

Training and development opportunities

Qualifications

• Must hold an in-date National Pool Lifeguard Qualification (NPLQ).
• Ability to converse easily with the public in fluent English.
• Must be reliable and conscientious.

Responsibilities

• Provide excellent customer service at leisure centres.
• Ensure safety and cleanliness of facilities.
• Assist in setting up and breaking down heavy equipment.

Skills

Excellent customer care skills

Teamwork

Fluent English communication

Resilience

Organisational skills

Education

National Pool Lifeguard Qualification (NPLQ)

Job description

Operation Officer (Lifeguard) – (Ref: OO)

Full time
Salary: £25,521.60 pa
40 hours per week

This could be the job for you…

• Would you like to work in a vibrant team?
• Operations Officer/Lifeguards benefit from varied working hours, which can easily fit around other commitments.
• Are you a good swimmer and enjoy working in a sporting environment?
• Are you interested in a career in the leisure industry?

Then come and join our friendly operations team at John Warner Sports Centre in Hoddesdon and Laura Trott Leisure Centre in Cheshunt. You will be helping your community within these centres by providing excellent customer services, so they can enjoy our facilities safely and to the highest standards of cleanliness.

What is required?

• In date National Pool Lifeguard Qualification (NPLQ).
• You will need to be resilient, reliable, and conscientious.
• Enjoy working as part of a team.
• Have excellent customer care skills.
• Have a friendly and effective manner.
• You will need to converse at ease with members of the public in fluent English to provide advice.
• Perform the safe manual handling, setting up and breaking down heavy equipment within operational guidelines.
• You will need to be organised and calm under pressure.
• On qualifying you will need to pass regular competency tests.
• You will need to pass a swim test which will be conducted at interview stage.
• This role requires a disclosure and barring service (DBS) check as it is working with children and vulnerable clients.

Broxbourne offers full training and development and career progression, all our current Operations Managers and Assistant Managers started out as Operations Officers/lifeguards so this could kick start your leisure career.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER). The values and their underlying behaviours demonstrate our commitment to providing excellent customer care, working in a joined‑up way, showing respect at all times and looking at innovation and forward‑thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.

We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.

The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.

Broxbourne Council is an Equal Opportunities employer.

Previous applicants may not be considered.

Details and application forms for all job vacancies are listed on the Council’s website.

Application forms must be submitted online by 01/02/2026 quoting the above reference.

Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.
Telephone: [phone], Email: [e-mail]
Website: www.broxbourne.gov.uk