Operations Manager – Utilities & Maintenance Services

Artemis Search & Selection Limited; Belfast; On-site; GBP 45,000 - 65,000; Full time

Job summary

A local utilities provider in Belfast is seeking an experienced Operations Manager to drive operational efficiency and lead a talented team. Responsibilities include managing projects, ensuring quality service delivery, and maintaining compliance with regulations. Ideal candidates have at least 3 years of relevant experience and proficiency in Microsoft Office.

Qualifications

• Minimum 3 years’ experience managing operations within a construction-related service business.
• At least 3 years’ experience in people management.
• Strong background in contract administration for term service contracts.

Responsibilities

• Provide strategic direction to the operations team.
• Lead the planning, delivery, and completion of servicing projects.
• Act as the main point of contact for clients.

Skills

Leadership

Project Management

Client Management

Team Development

Analytical Skills

Tools

Microsoft Office

Job description

Artemis Human Capital is delighted to be working in partnership with a local utilities provider in Belfast to recruit an experienced Operations Manager. Our client has built a strong reputation for delivering reliable, high-quality services across both domestic and commercial markets, with a clear focus on customer satisfaction and operational excellence.

The Role

This is a pivotal position within the business, responsible for driving efficiency, leading a talented team (admin & helpdesk), and ensuring seamless service delivery. The successful candidate will bring a proactive approach to operations management, with strong leadership skills and the ability to oversee projects from planning through to completion, all while maintaining the highest standards of safety, quality, and compliance.

Key Responsibilities

Operational Leadership

• Provide strategic direction to the operations team, ensuring alignment with company goals.

• Design and implement effective processes to maximise efficiency and service quality.

• Track and analyse KPIs to measure performance, implementing improvements where required.

• Foster a culture of teamwork, innovation, and continuous improvement.

Project Management

• Lead the planning, delivery, and completion of servicing and maintenance projects on time and within budget.

• Collaborate with managers, engineers, and helpdesk staff to allocate resources effectively.

• Manage subcontractor performance to ensure quality and cost efficiency.

Client Management

• Act as the main point of contact for clients, providing exceptional service and issue resolution.

• Host regular client meetings to review progress and ensure satisfaction.

• Identify opportunities for additional services to support client needs.

Team Development

• Lead, mentor, and support helpdesk staff, setting clear expectations and driving performance.

• Deliver constructive feedback and support professional development.

• Promote a safe, inclusive, and compliant working environment.

Quality, Compliance & Resources

• Ensure compliance with industry standards and regulations.

• Oversee resource planning and procurement of materials, labour, and equipment.

• Produce regular operational reports for the Director and maintain accurate records.

Candidate Profile

• Minimum 3 years’ experience managing operations within a construction-related service business.

• At least 3 years’ experience in people management.

• Strong background in contract administration for term service contracts.

• Experience with social housing maintenance contracts (desirable).

• Proficiency in Microsoft Office.

Contact

For further details or a confidential discussion, please contact Nicky Strutt at Artemis Human Capital.