Operations Manager - Specialist Services

CS UK Recruitment Ltd; Lowestoft; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading recruitment agency is looking for an Operations Manager - Specialist Services to manage the operations of care homes in East Anglia. The ideal candidate will possess an NVQ/QCF Level 5 in Health & Social Care and have a strong background in multi-site operations management. Responsibilities include overseeing day-to-day operations, ensuring compliance with CQC, and managing budgets. This full-time role offers a salary of £50,000 per annum and a range of employee benefits, including a car allowance and pension scheme.

Benefits

Monthly Car Allowance

Comprehensive induction and training programme

Career development and progression

Employee Assistance Programme

Loyalty Bonus

Full DBS disclosure paid for

Excellent performance related bonus

25 days annual leave plus bank holidays

Company Pension Scheme

Employee Wellness Health Assured Benefit Program

Employee Benefits & Discount Scheme

Qualifications

• Strong knowledge of CQC compliance and regulatory standards.
• Proven track record in budget control and occupancy improvement.
• Experience leading and improving teams’ performance.

Responsibilities

• Oversee operations across multiple care sites.
• Ensure compliance with CQC standards.
• Control budgets and staffing costs.

Skills

CQC compliance and inspection readiness

Multi-site care home operations management

Financial oversight and budget control

Team leadership and coaching

Quality assurance and audits

Education

NVQ/QCF Level 5 in Health & Social Care

Job description

An outstanding new job opportunity has arisen for a dedicated Operations Manager - Specialist Services to assist in overseeing the operation and financial/business health of the care homes around East Anglia

You will support the Specialist Services operations team in providing leadership, support, mentorship and line management to the Registered Home Managers

To be considered for this position you must hold an NVQ/QCF Level 5 in Health & Social Care

Key Responsibilities

• Oversee day-to-day operations across multiple care sites
• Ensure CQC compliance and inspection readiness
• Line-manage registered/service managers
• Monitor quality, incidents, and safeguarding
• Control budgets, staffing costs, and agency spend
• Standardise processes and policies across sites
• Handle escalated complaints and serious incidents
• Lead service improvements turnarounds
• Liaise with commissioners, local authorities, families

Desired Skills and Experience

• Background in multi-site care home or supported living operations management
• Strong knowledge of CQC compliance, safeguarding, health & safety, and regulatory standards
• Proven track record in financial oversight, budgets, occupancy and fee improvement
• Experience leading teams, coaching Registered/Service Managers, and improving service performance
• Demonstrable record of improving or maintaining ‘Good’ inspection outcomes
• Skilled in audits, quality assurance, reporting, and corrective action planning
• Hold a full UK driving licence

Salary and Benefits

Monthly Car Allowance

• Comprehensive induction and training programme
• Career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme
• Loyalty Bonus
• Full DBS disclosure paid for
• Excellent performance related bonus
• 25 days annual leave plus bank holidays entitlement
• Company Pension Scheme
• Employee Wellness Health Assured Benefit Program
• Employee Benefits & Discount Scheme

The successful Operations Manager will receive an excellent salary of £50,000 per annum. This exciting position is a permanent full time role for 40 hours a week working from 9am-5pm.

Reference ID: 6478

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to [e-mail]

Contact

Talk to us - Jupiter Recruitment on WhatsApp

Our WhatsApp number is - 07856209032