Operations Manager - Specialist Services

PSR Solutions; Lowestoft; On-site; GBP 50,000; Full time

Job summary

A leading specialist services provider is seeking an experienced Operations Manager to oversee specialist care services in Lowestoft. The ideal candidate will have extensive experience in healthcare operations management and prove capable of leading teams across multiple facilities. Responsibilities include ensuring compliance with regulations, managing operational performance, and delivering high-quality person-centred care. The role offers a competitive salary, excellent performance-related pay, and various employee benefits, making it a rewarding opportunity for leadership advancement.

Benefits

Monthly car allowance

25 days annual leave plus bank holidays

Comprehensive induction and training programme

Employee Assistance Programme

Company pension scheme

Qualifications

• 7–10 years of experience in healthcare operations management.
• 3–5 years in a leadership role overseeing multiple facilities.
• Excellent knowledge of safeguarding and quality governance.

Responsibilities

• Support Registered Home Managers through leadership and mentorship.
• Ensure the delivery of safe, high-quality, person-centred care.
• Manage budgets, audits, and service performance.

Skills

Healthcare operations management

Leadership and coaching skills

CQC compliance knowledge

Financial acumen

Interpersonal communication

Education

Level 5 Diploma in Leadership & Management in Health & Social Care

Job description

Operations Manager - Specialist Services

Lowestoft

Salary: £50,000 per annum | Excellent PRP | Monthly Car Allowance | Full Time

A leading specialist services provider seeks an experienced and values‑driven Operations Manager – Specialist Services to support and lead a portfolio of specialist care services. This exciting opportunity is for a senior operational leader with a strong background in multi‑site healthcare or supported living services to make a real impact on quality, compliance and business performance.

You will play a key role in supporting Registered Home Managers through leadership, mentorship and robust operational oversight, ensuring services consistently deliver safe, high‑quality, person‑centred care aligned with the organisation’s vision and values.

About the Operations Manager – Specialist Services role and what's on offer:

• Permanent, full‑time position
• Salary £50,000 per annum
• Excellent performance‑related pay (PRP)
• Monthly car allowance
• 25 days annual leave plus bank holidays
• Loyalty bonus – accrue up to 5 additional annual leave days based on length of service
• Comprehensive induction and training programme
• Ongoing career development and progression opportunities
• Full DBS disclosure paid
• Company pension scheme
• Employee Assistance Programme
• Employee Wellness Health Assured Benefit Programme
• Blue Light Card Scheme – enrolment fee reimbursed

What we're looking for in an Operations Manager – Specialist Services:

• Proven experience in healthcare operations management, ideally with 7–10 years’ experience, including 3–5 years in a leadership role overseeing multiple facilities
• Strong leadership, coaching and line management skills
• Background in multi‑site care‑home or supported living operations management
• Excellent knowledge of CQC compliance, safeguarding, health & safety and quality governance
• Strong financial acumen, including experience managing budgets, audits and service performance
• Demonstrable record of improving or maintaining high inspection outcomes
• Excellent interpersonal, verbal and written communication skills
• Able to adapt to evolving healthcare industry trends and regional challenges
• Ability to work under pressure, manage multiple priorities and work on own initiative
• Hold a full UK driving licence
• Relevant care or management qualification (e.g., Level 5 Diploma in Leadership & Management in Health & Social Care) desirable

Why join us:

This is a rare and rewarding opportunity to lead and shape specialist services across multiple sites, supported by a senior leadership team, excellent resources and a package that recognises performance and impact.

If you’re ready to take the next step in your leadership career, we’d love to hear from you.

How to apply

To apply, please follow the link provided.

Alternatively, contact Katrusia Prodywus at PSR Solutions for a strictly confidential conversation.

Please note any offers of employment are subject to an Enhanced DBS/PVG/Access NI check, employment reference checks and verification of UK professional registration (if applicable), right to work in the UK and Occupational Health clearance.

PSR Solutions is an equal‑opportunities recruiter and applications are welcome from anyone meeting the specified criteria regardless of age, gender, race/ethnicity, religion or belief, disability, sexual orientation or any other personal circumstances.

By submitting an application, you consent to PSR Solutions securely holding and processing your personal data and contacting you in relation to the services we provide. You retain the right to have your information deleted in line with current GDPR legislation.