Operations Manager - South of England

Team17 Digital Limited; London; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading facilities management company is seeking an Operations Manager to oversee cleaning services across multiple sites in the South of England. The successful candidate will manage resources, build customer relationships, and lead a team of regional managers. A competitive salary of £55,000 – £60,000 per annum plus car allowance will be offered. Opportunities for career growth within the organization are also available.

Benefits

Company car or car allowance

Competitive benefits package

Career growth opportunities

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Strong working knowledge of Health and Safety and COSHH regulations.
• Proven track record of building and maintaining customer relationships.
• Experience managing and developing remote teams across multiple sites.
• Understanding of P&L account management and commercial awareness.
• Background in service delivery and performance management.

Responsibilities

• Manage resources to optimise performance and service delivery.
• Build and maintain strong customer relationships.
• Conduct regular site visits to ensure high service standards.
• Lead, support, and develop regional/site managers.
• Monitor key business metrics and inform operational decisions.
• Provide operational cover within the region when needed.

Skills

Exceptional customer service

Health and Safety knowledge

Building customer relationships

Managing remote teams

P&L account management

Service delivery

Job description

Overview

Operations Manager – South of England

Location: Ideally based within 30 miles of the M25, with easy access to sites across London, Essex, Kent, Surrey, and Sussex. The role will also include travel to customer locations in the South and South West, including areas such as Hampshire, Dorset, Devon & Cornwall.

Salary Details: £55,000 – £60,000 per annum + car allowance

Vacancy Type: Permanent

Join Our Team as an Operations Manager!

Are you a proven leader with a passion for operational excellence and outstanding customer service? TCFM is seeking an Operations Manager to oversee cleaning services across multiple sites in the South of England. Covering a wide portfolio of customers, you will lead regional teams to deliver first-class facilities services, exceed expectations, and drive continuous improvement.

Your Role:

• Manage resources to optimise performance and service delivery within agreed budgets and specifications.
• Build and maintain strong customer relationships across Southern sites, acting as a key point of contact for service delivery.
• Conduct regular site visits to ensure high service standards and develop customer rapport.
• Lead, support, and develop your team of regional/site managers to achieve performance targets.
• Provide coaching, mentoring, and career development opportunities for direct reports.
• Monitor and communicate key business metrics, including weekly hours budgets and KPIs, to inform operational decisions.
• Support managers with colleague-related matters, ensuring fair and consistent resolution.
• Lead by example, upholding TCFM values and fostering a positive and collaborative work culture.
• Ensure colleagues have the right tools, equipment, and training to succeed in their roles.
• Review audits, resolve issues promptly, and promote best practice across all sites.
• Provide operational cover and support within the region when needed.
• Take responsibility for recruitment, succession planning, and talent development in your area.
• Ensure compliance with all legal and Health & Safety training requirements.
• Conduct bi-annual performance reviews with direct reports.
• Continuously identify opportunities for improvement and share innovations across the business.

Key Relationships:

• Customer stakeholders
• Regional and on-site managers
• Cleaning operatives
• Facilities managers
• Compliance and HSE managers
• Recruitment and account managers
• Executive board and head office support teams

Role Requirements:

• Demonstrated experience in delivering exceptional customer service.
• Strong working knowledge of Health and Safety and COSHH regulations.
• Proven track record of building and maintaining customer relationships.
• Experience managing and developing remote teams across multiple sites.
• Understanding of P&L account management and commercial awareness.
• Background in service delivery and performance management.

About Us

About The Company

TCFM is a privately-owned business with a rich history dating back to 1962. We employ over 2,400 colleagues nationwide and are ranked among the top 2% of cleaning and security providers in the UK.

Why Join Us?

• Exciting opportunity to lead operational excellence across the South of England.
• Competitive salary and benefits package, including a company car or car allowance.
• Supportive and collaborative working environment.
• Clear pathways for career growth and personal development within a leading facilities management company.

Ready to make your mark in the South of England? Apply Now!