Operations Manager (Remote Integrated Care Service) - Carmarthen

NHS; Remote; GBP 48,000 - 56,000; Full time

Job summary

A prominent healthcare provider in the UK seeks a dedicated Operations Manager to lead a national multi-disciplinary remote assessment service. Candidates should have leadership experience, particularly in delivering effective services during significant structural changes. The role involves managing a diverse team, with a focus on effective communication and stakeholder management. Applicants are encouraged to apply in Welsh or English, and a degree or equivalent experience is essential. This permanent full-time position offers a competitive salary and the chance to make a meaningful impact in healthcare.

Qualifications

• Prioritising conflicting demands and unpredictable work patterns.
• Ability to demonstrate visible leadership in challenging situations.
• Demonstrating continuous personal development in leadership.

Responsibilities

• Provide operational leadership for a defined area 24/7.
• Manage the delivery of works including security and housekeeping.
• Collaborate with Locality Manager for operational success.

Skills

Leadership

Effective Communication

Budget Management

Stakeholder Relationship Management

Adaptability

Education

Degree level education or equivalent

ILM Level 4 in Leadership and Management

Job description

Job summary

Rheolwr Gweithrediadau - Gwasanaeth Gofal Integredig o Bell

Rydym yn edrych i benodi cydweithiwr brwdfrydig a llawn cymhelliant a fydd yn gyfrifol am reoli ar shifft y Gwasanaeth Gofal Integredig o Bell a rheoli llinell tm clinigol aml-broffesiynol.

Main duties of the job

You will have experience of managing a national multi-disciplinary remote assessment service in a team leader role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change.

If you have the drive, ambition and leadership behaviours required for the role we would love to hear from you.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world‑class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient‑facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under‑represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received.

Job details

Date posted: 29 December 2025

Pay scheme: Agenda for change

Band: Band 7

Salary: £48,527 to £55,532 a year per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 020-AC143-1225

Job locations: Llangunnor, Llangunnor Road, Camarthen, SA312PF

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Working collaboratively with their respective Locality Manager the principle role of the post holder is the 24/7 operational leadership of a defined area.

The post holder will provide direction and support nurture and development to all staff within their line management.

The post holder will manage the delivery of works, estates, security and housekeeping at local site.

Person Specification

Qualifications and Knowledge – Essential

• A degree level of education, or equivalent demonstrable experience.
• Highly specialist knowledge of managing a contact centre.
• ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe.
• Prioritising conflicting demands and often unpredictable work patterns.
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Investigation and report writing skills.
• Demonstrating continuous personal development including leadership and change management.
• Effective and sensitive communications skills.
• Ability to adapt tactical actions into operational delivery.
• Organisational Operational Commander course acquired and updated within 3 years.
• Detailed knowledge and experience of managing capacity, demand and activity.
• Experience of budget management.

Desirable

• Presenting complex, sensitive, or contentious information to internal and external groups.
• Clinical Qualification, Registered Nurse or Paramedic.

Experience – Essential

• Relationship management with key stakeholders in Integrated Care and operational setting to support corporate aims and objectives.
• Experience of managing and influencing people.
• Experience of working with a diverse range of stakeholders.
• Experience of leadership of high performing teams.
• Experience in undertaking investigations.
• Experience of working in a demanding and fast‑moving environment.
• Experience of developing tactical working plan to meet strategic objectives.

Experience – Desirable

• Persuading, influencing, and negotiating with staff in time critical circumstances.

Skills and Attributes – Essential

• Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
• The ability to consider, decipher and interpret multiple sources of information in real time to make informed judgements and decisions without reference to others.
• The ability to assertively communicate, state and maintain an organisational position to ensure organisational needs are achieved.
• The ability to demonstrate mental agility and decisiveness in rapidly changing environments.
• Being accountable for results and actions and in turn, holding others to account.
• Leading, inspiring, motivating, developing, and managing staff during: a) Intense operational pressure, b) Critical operational incidents; and c) Distressing emotional circumstances.
• Communicating (orally and in writing), adapting the styles and messages to match the situations and audiences including delivering difficult information and at times, in distressing or emotional situations.
• Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
• A drive to achieve and lead a team to be successful and engaged.
• Diplomatic, confidential, and assertive.
• Willingness to take personal responsibility for the success of the role.
• Ability to recognise and support staff suffering from emotional trauma, whilst recognising own limits and when to ask for help.
• Ability to persuade and influence.

Skills and Attributes – Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
• Trust Behaviours and Values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here: Criminal records checks for overseas applicants.

Employer details

Welsh Ambulance NHS Trust

Llangunnor, Llangunnor Road, Camarthen, SA312PF

Website: https://www.ambulance.wales.nhs.uk/en/5