Operations Manager (Remote Integrated Care Service) - Bangor

NHS; Remote; GBP 40,000 - 50,000; Full time

Job summary

Gweithredwr Gofal Iechyd sy'n gweithio yng Nghymru yn chwilio am Rheolwr Gweithrediadau llawn cymhelliant i reoli gwasanaeth gofal integredig o bell. Bydd angen trwydded ILM a phrofiad yn y maes. Mae'r gwaith yn cynnwys arweinyddiaeth 24/7 a rheoli cyllid a thrwyddedau. Mae lle i siarad Cymraeg yn dymunol, ond croesewir ceisiadau yn Saesneg hefyd. Mae'r swydd yn cynnig cyfleoedd datblygu personol a phrofiad yn arwain timau mewn amgylchedd heriol.

Qualifications

• Profiad o reoli canolfan gyswllt.
• Sgiliau dadansoddi a thrafod.

Responsibilities

• Arwain perthynas gyda rhanddeiliaid allweddol.
• Cynnal rheolaeth wythnosol a chyllid.
• Darparu arweinyddiaeth 24/7.

Skills

Gweithredu yn gyflym

Cyfathrebu effaith

Arwain timau

Cydweithio gyda rhanddeiliaid

Education

Gradd neu brofiad gellid ei ddangos

ILM Lefel 4 yn Arweinyddiaeth

Job description

Job Summary

Rheolwr Gweithrediadau – Gwasanaeth Gofal Integredig o Bell

Rydym yn edrych i benodi cydweithiwr brwdfrydig a llawn cymhelliant a fydd yn gyfrifol am reoli ar shifft y Gwasanaeth Gofal Integredig o Bell a rheoli llinell tm clinigol aml‑broffesiynol.

Main duties of the job: You will have experience of managing a national multi‑disciplinary remote assessment service in a team leader role and demonstrate leadership in delivering a safe and effective service through a period of significant structural service change.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Responsibilities

• Lead 24/7 operational leadership of a defined area in collaboration with the Clinical Manager.
• Provide direction, support, nurturing and development to all staff within line management.
• Manage delivery of works, estates, security and housekeeping at local site.
• Collaborate with key stakeholders in Integrated Care to support corporate aims and objectives.
• Influence and manage people, lead high‑performing teams, undertake investigations, and develop tactical working plans to meet strategic objectives.
• Adapt tactical actions into operational delivery and manage demand, capacity and activity.
• Oversee budget management and engage in continuous personal development, including leadership and change management.

Qualifications & Knowledge – Essential

• A degree level of education, or equivalent demonstrable experience.
• Highly specialist knowledge of managing a contact centre.
• ILM Level 4 in Leadership and Management, with willingness to undertake ILM 5 within an agreed timeframe.
• Prioritising conflicting demands and often unpredictable work patterns.
• Ability to demonstrate visible leadership in challenging and stressful situations.
• Investigation and report‑writing skills.
• Demonstrating continuous personal development including leadership and change management.
• Effective and sensitive communication skills.
• Ability to adapt tactical actions into operational delivery.
• Organisational Operational Commander course acquired and updated within 3 years.
• Detailed knowledge and experience of managing capacity, demand and activity.
• Experience of budget management.

Qualifications & Knowledge – Desirable

• Presenting complex, sensitive, or contentious information to internal and external groups.
• Clinical qualification, registered nurse or paramedic.

Experience – Essential

• Relationship management with key stakeholders in Integrated Care and operational setting to support corporate aims and objectives.
• Experience of managing and influencing people.
• Experience of working with a diverse range of stakeholders.
• Experience of leading high‑performing teams.
• Experience in undertaking investigations.
• Experience of working in a demanding and fast‑moving environment.
• Experience of developing tactical working plans to meet strategic objectives.

Experience – Desirable

• Persuading, influencing, and negotiating with staff in time‑critical circumstances.

Skills & Attributes – Essential

• Demonstrating role‑model leadership behaviours and adapting styles to match situations and audiences.
• Considering, deciphering and interpreting multiple sources of information in real time to make informed judgements and decisions without reference to others.
• Assertively communicating, stating and maintaining an organisational position to ensure organisational needs are achieved.
• Showing mental agility and decisiveness in rapidly changing environments.
• Being accountable for results and actions, and holding others to account.
• Leading, inspiring, motivating, developing, and managing staff during intense operational pressure, critical incidents, and distressing emotional circumstances.
• Communicating (oral and written) and adapting styles to match situations and audiences, including delivering difficult information.
• Initiating, building, and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
• Driving a team to success and engagement.
• Operating with diplomacy, confidentiality and assertiveness.
• Taking personal responsibility for the success of the role.
• Recognising and supporting staff suffering from emotional trauma, whilst recognising own limits and knowing when to ask for help.
• Persuading and influencing.

Skills & Attributes – Desirable

• Welsh language skills at levels 1 to 5 in understanding, speaking, reading and writing.
• Trust behaviours and values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants requiring entry clearance into the UK have needed to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found on criminal records checks for overseas applicants.

Employer Details

Welsh Ambulance NHS Trust

Snowden House, Bangor, Ysbyty Gwynedd, Bangor, LL572PW

Website: https://www.ambulance.wales.nhs.uk/en/5