Operations Manager (Remote Integrated Care Service)

Welsh Ambulance Services University NHS Trust; Remote; GBP 60,000 - 80,000; Full time

Job summary

A healthcare services organization in the United Kingdom is seeking a leader to oversee a national multi-disciplinary remote assessment service. This role involves providing support to staff, managing local site operations, and ensuring effective service delivery during significant changes. Candidates should possess strong leadership skills, management experience, and preferably be bilingual in Welsh and English. Commitment to diversity and inclusion in recruitment is emphasized.

Qualifications

• Experience managing a national multi-disciplinary remote assessment service in a team leader role.
• Strong leadership behaviours, drive, and ambition.
• Desirable: Ability to speak Welsh.

Responsibilities

• 24/7 operational leadership of a defined area in collaboration with the Locality Manager.
• Provide direction, support, and nurture all staff within line management.
• Manage the delivery of works, estates, security, and housekeeping at the local site.

Skills

Leadership

Ambition

Team management

Bilingual (Welsh/English)

Job description

Overview

All applicants are invited to apply in Welsh. Applications submitted in Welsh will not be treated less favourably than those made in English.

Responsibilities

• 24/7 operational leadership of a defined area in collaboration with the Locality Manager.
• Provide direction, support, and nurture and development to all staff within line management.
• Manage the delivery of works, estates, security and housekeeping at the local site.
• Lead a national multi‑disciplinary remote assessment service, delivering a safe and effective service through a period of significant structural change.

Qualifications and Experience

• Experience managing a national multi‑disciplinary remote assessment service in a team leader role.
• Strong leadership behaviours, drive, and ambition.
• Desirable: Ability to speak Welsh. Welsh and/or English speakers are equally welcome.
• Visa and work permit: Non‑UK or Republic of Ireland nationals must have sponsorship to obtain a Health and Care visa or Skilled Worker visa.

Diversity and Inclusion

The Trust actively seeks to recruit and appoint people who are currently under‑represented in the workforce, including women, people with disabilities, LGBT, and those from minority ethnic groups. All staff are encouraged and supported to learn Welsh.

Other Information

Please provide full contact details for all referees, including email addresses where possible. Failure to do so may result in significant delays. Applicants are advised to apply early as the vacancy may be closed before the closing date if a high number of applications have been received.

EEO Statement

The Trust recognises the need for the workforce to represent the diversity of the population it serves across Wales and seeks to create an inclusive environment. We encourage applications from under‑represented groups, including BME communities and disability groups.