Operations Manager

Right Now Recruitment; Remote; GBP 50,000 - 60,000; Full time

Job summary

A prominent recruitment agency is seeking an Operations Manager to enhance service delivery and operational performance across national accounts. This senior, hands-on role entails overseeing multiple operational teams and using data insights to drive continuous improvement. Candidates should have a strong technical engineering background and substantial experience in service-focused account management. The position offers a competitive salary up to £60,000, plus incentives. The role is remote.

Benefits

Bonus

Car allowance

Qualifications

• Experience in a technical engineering or service-led operational environment.
• Ability to lead and manage remote or field-based teams.
• Strong knowledge of Health & Safety regulations.

Responsibilities

• Oversee operational performance for customer accounts.
• Act as a senior escalation point for technical issues.
• Monitor and analyze operational metrics and performance.
• Produce KPI reports for senior stakeholders.
• Implement service improvements based on data insights.
• Support equipment installations and relocations.
• Conduct site audits for compliance and performance standards.
• Lead and develop operational teams.

Skills

Technical engineering background

Service-focused account management

Data interpretation skills

KPI reporting

Leadership and people management

Problem-solving

Tools

CRM systems

Service management systems

Asset-tracking systems

Job description

Our client is a well-established and expanding organisation operating within the leisure and entertainment sector. The business provides technical equipment and operational support to customer sites across the UK and internationally, with a strong reputation for reliability, service quality, and long-term client partnerships.

Role Summary

We are recruiting an experienced Operations Manager to take ownership of service delivery, operational performance, and key customer relationships. This is a senior, hands‑on role requiring strong leadership, technical understanding, and the ability to use data to drive continuous improvement. The successful candidate will act as a senior escalation point and lead multiple operational teams across a multi‑site environment.

Job Type: Permanent

Salary: £50,000 to £60,000 + Bonus and Car

Hours: 40 hours per week

Location: Remote

Key Responsibilities

• Oversee and manage a portfolio of established customer accounts from an operational perspective
• Act as the senior escalation point for service, technical, and operational issues
• Monitor and analyse operational performance, including asset up time, service activity, and key metrics
• Produce accurate KPI reports and operational performance summaries for senior stakeholders
• Use data insights and site performance reviews to identify and implement service improvements
• Apply technical engineering knowledge to support fault resolution and operational decision‑making
• Manage equipment installations, removals, relocation's, and asset rotation programmes
• Carry out site audits to ensure compliance, performance standards, and presentation quality
• Lead, coach, and develop Regional Account Managers, Service Supervisors, and operational teams
• Provide senior operational cover during weekends and holiday periods when required

Essential:

• Background in a technical engineering or service‑led operational environment
• Strong experience in service‑focused account management (non‑sales)
• Proven ability to interpret operational and performance data
• Experience producing KPI, performance, and exception‑based reportingConfident presenting insights and recommendations to senior stakeholders
• Demonstrable leadership and people management experience.
• High attention to detail with strong problem‑solving capability.
• Solid understanding of Health & Safety within an operational or technical setting.

Desirable:

• Experience managing remote or field‑based teams
• Familiarity with CRM, service management, or asset‑tracking systems

This role is focused on operational excellence, service delivery, and long-term client relationships, rather than commercial sales activity.