Operations Manager- Community Team

Sunil Goel & Associates, CAs; Ashford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A charitable organization in Ashford, Kent, is seeking an Operations Manager to lead the Community Team. This role involves overseeing daily activities and supporting staff working with individuals affected by crime. You should demonstrate leadership while focusing on service delivery. The contract is fixed-term until October 2026 with hybrid working options. The role offers flexible working, inclusive culture, and various employee benefits including enhanced leave and pension contributions.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Pension with 5% employer contribution

Ongoing training & career development

Employee assistance programme

Qualifications

• Ability to work independently against an agreed plan.
• Empathy while ensuring staff manage safe yet challenging caseloads.
• Resilience to handle multiple demands and stay focused on priorities.

Responsibilities

• Oversee daily activities of a diverse staff team.
• Ensure leadership and focus on service delivery and quality outcomes.
• Manage competing priorities and handle diverse personalities.

Skills

Resilience

Empathy

Independent working

Partnership working

Job description

We have an exciting opportunity for an Operations Manager to join the Community Team in Kent, working 37.5 hours a week. This role is to cover maternity leave.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

This role is a fixed-term contract until October 2026, covering maternity leave, with consideration for a secondment.

What We Offer

• Flexible working options, including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About The Role

This role is based in Ashford, Kent, with a hybrid working pattern involving home, office, and regular travel across Kent and Medway.

As the Operations Manager for our Community Team, you will oversee the daily activities of a diverse staff team working with individuals affected by different crime types, reporting to the Area Manager.

You should demonstrate leadership across various issues while maintaining a focus on service delivery and quality outcomes.

This is a busy role requiring managing competing priorities, handling diverse personalities, challenging respectfully, and demonstrating resilience when faced with setbacks.

You Will Need

• The ability to work independently against an agreed plan
• Empathy while ensuring staff manage safe yet challenging caseloads
• Ability to work in partnership with other agencies and team members
• Resilience to handle multiple demands and stay focused on priorities

Please see the attached Job Description and Person Specification for more details.

About Us

Victim Support (VS) is an independent charity providing specialist services to people affected by crime across England and Wales. We aim for a world with fewer victims, who have stronger rights, better support, and greater influence in the Criminal Justice System. Our staff are driven by our Vision, Ambitions, and Values to make a positive difference for those experiencing crime and trauma.

Working for VS offers the opportunity to contribute to high-quality services and be a vital force for change. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, with background checks and Disclosed Barring Service checks as required.

We value diversity and inclusivity, striving to create an environment where all staff and volunteers feel respected and heard. We particularly welcome applicants from Black, Asian, and minority ethnic communities, and are a Disability Confident Employer offering a Guaranteed Interview Scheme for disabled candidates meeting essential criteria.

If you have a disability, learning difficulty such as dyslexia, or a medical condition affecting your performance, we will make reasonable adjustments to support you.

How To Apply

To apply, please visit our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria.

We reserve the right to close this vacancy early if sufficient applications are received. If you have already started an application, we will contact you regarding the updated closing date.