Operations Manager

Pioneering People; United Kingdom; On-site; GBP 35,000 - 40,000; Full time

Job summary

A dynamic, growing organization in Liverpool is seeking an experienced Operations Manager to lead and shape operations across multiple companies. This pivotal role involves overseeing day-to-day operations, driving sales performance, and ensuring service delivery excellence. Ideal candidates will possess over 5 years of leadership experience in IT services and have exceptional communication and problem-solving skills. The position offers a competitive salary, clear career progression, and the chance to influence culture and performance.

Benefits

Competitive salary (£35k - £40k) + performance bonus

Pension and benefits

Clear pathway into group-level or board-level leadership

Qualifications

• 5–10+ years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
• Proven ability to enhance operations, processes, and team alignment.
• Calm, confident presence during escalations and critical events.

Responsibilities

• Oversee day-to-day operations across three group companies.
• Drive sales accountability and activity.
• Ensure first-class SLAs and service quality.

Skills

Leadership skills

Communication skills

Problem-solving skills

Commercial insight

Job description

Operations Manager | Liverpool | Up to £40K & Great Benefits

Fantastic new opportunity for an experienced Operations Manager, with excellent leadership skills to join a dynamic, growing organisation.

At IT Answers, we’ve spent over 20 years delivering secure, innovative, and business-critical IT services across the UK, USA, and India. Now, as our group continues to scale, we're looking for a high-performing, commercially minded Operations Manager to drive alignment, performance, and excellence across IT Answers and two additional companies within the group.

This is a pivotal senior role for a leader who thrives in fast-growing environments, champions operational discipline, and knows how to bring teams together under a clear vision.

What We Offer:

• Competitive salary (£35k - £40k) + performance bonus
• Pension and benefits
• Clear pathway into group-level or board-level leadership
• The opportunity to lead and shape the operations of a rapidly expanding international IT group

Key Responsibilities of the Operations Manager:

Operational Excellence

• Oversee day-to-day operations across three group companies.
• Ensure processes, structure, and service standards are consistently high.
• Align Sales, Service Desk, Projects, Cyber, Finance, Development, and Support teams around shared goals.

Commercial & Sales Performance

• Drive sales accountability, activity, and target achievement.
• Review pipelines, forecasting, pricing, and proposals.
• Support continued revenue growth and commercial decision-making.

Service Delivery Leadership

• Ensure SLAs, response times, and service quality remain first-class.
• Improve processes, documentation, and technical standards.
• Act as a senior escalation point for key clients and internal teams.

Financial & Strategic Direction

• Support budgeting, cost control, margin improvement, and forecasting.
• Execute strategic plans set by Directors, ensuring real-world delivery.
• Lead cross-company initiatives and operational improvements.

People & Culture

• Lead and develop department heads and senior staff.
• Build a unified, accountable, high-performance culture.
• Manage performance, support growth, and drive team cohesion.

Skills & Experience:

Required:

• 5–10+ years’ senior operational or leadership experience within an MSP, SaaS, telecoms, or IT services environment.
• Strong commercial insight and experience managing multi-department performance.
• Proven ability to enhance operations, processes, and team alignment.
• Exceptional communication, leadership, and problem-solving skills.
• Calm, confident presence during escalations and critical events.

Preferred:

• Natural “ownership” mindset with strong financial understanding.
• Process-driven, structured, and strategically minded.
• Empathetic, fair, but firm when needed — a respected leader across teams.

Why IT Answers?

We’re a global MSP with two decades of trusted delivery — but still agile, ambitious, and growing fast. Joining us means stepping into a role where your leadership will directly influence performance, culture, and long-term direction across multiple businesses.

If you’re a driven, commercially sharp leader ready to make a real impact, we’d love to hear from you.

Apply now and help shape the next stage of the IT Answers Group journey.