Operations Manager

Stock Hill Medical Centre; Sevenoaks; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare organization in Sevenoaks is seeking an Operations Manager to oversee non-clinical teams and ensure smooth operations of the practice. The ideal candidate will have a degree in healthcare or business, experience in managing multidisciplinary teams, and strong interpersonal skills. This is a key leadership position that requires a proactive approach to maintaining high standards of patient care and operational efficiency.

Qualifications

• Must have experience in general practice or primary care.
• Ability to manage large multidisciplinary teams.
• Good standard of education with excellent literacy and numeracy skills.

Responsibilities

• Lead and manage clinical and administrative staff.
• Accountability for recruitment and retention of staff.
• Monitor and evaluate performance against objectives.

Skills

Excellent interpersonal skills

Ability to drive and deliver change effectively

Managing large multidisciplinary teams

HR and employment law knowledge

Education

Educated to degree level in healthcare or business

Business Management Qualification

Tools

EMIS

Docman

AccuRx

TeamNet

Job description

We are pleased to announce an exciting opportunity to join the team at Stock Hill Medical Centre as an Operations Manager. This is a key leadership position responsible to the day-to-day management of our operational functions and supporting the smooth running of the practice. The successful candidate will work closely with the wider management and clinical teams to ensure we continue to provide high-quality care to our patients.

Main duties of the job

Stock Hill Medical Centre is looking for an exceptional Operations Manager to join our team and support our Business Manager and 3 GP Partners. In this pivotal role, you'll play a key part in managing estates, coordinating our workforce and ensuring smooth operations to deliver outstanding patient care. As our Operations Manager, you'll lead our non-clinical teams in daily operational challenges.

About us

Stock Hill Medical Centre is located in Biggin Hill, Kent and provides high quality healthcare to our 9,603 patients. Our team includes 3 GP Partners, 3 salaried GPs with a multi-disciplinary team and we are committed to delivery innovative, patient-centred care. Our advanced triage systems ensure that patients are seen by the right person, at the right time.

Stock Hill Medical Centre is part of the Five Elms Primary Care Network.

Job responsibilities

leadand manage the clinical and administrative staff.

overallaccountability for recruitment and retention of staff, as well as their ongoingtraining, development, performance management and welfare.

monitorand evaluate performance of the Practice team against objectives; identify andmanage change.

maintenanceof discipline and advise the partners on possible disciplinary action.

attendpractice meetings and partnership meetings.

overseerisk management processes, including compliance with CQC compliance, H&Slegislation, and other contractual, statutory, and regulatory obligations.

assistother team members with QOF, Enhanced Services, Local Schemes, IIF, CQRS, localclaims and monthly payroll.

workalongside the Partnership and Business Manager in the development of businessand strategic planning.

producereports at agreed intervals.

liaiseand attend meetings with our PCN, ICB, community services, suppliers and otherexternal stakeholders and feedback salient points and actions.

assistwith strategic development in devising and implementing the plans that willallow the Practice to grow and thrive in a constantly changing arena of primarycare.

maintainand advance our IT systems and have knowledge of EMIS, Docman, accuRx and TeamNet.

maintaincompliance with IT security and IG.

Undertake any other duties as agreed with thePartnership.

Person Specification

Personal Qualities

• Polite, confident and trustworthy
• Flexible and approachable
• Excellent interpersonal skills
• Motivated and proactive
• Able to remain calm and solution-focused under pressure
• Ability to use initiative and judgement
• Forward thinker with a solution-focused approach
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Ability to motivate teams, enhance morale and maintain a positive working environment including team building sessions.

Qualifications

• Educated to degree level in healthcare or business, or able to demonstrate equivalent relevant experience.
• Good standard of education with excellent literacy and numeracy skills.
• This role is subject to a Disclosure and Barring Service (DBS) check, in line with safeguarding requirements.
• Business Management Qualification.

Experience

• Working in general practice/primary care/PCNs.
• Managing large multidisciplinary teams.
• HR and employment law, including performance management, appraisal processes, staff development and disciplinary procedures.
• Successfully developing and implementing projects.
• Health & Safety in the workplace regulations.
• Chair effective meetings.
• Managing accounting procedures including budget and cash flow forecasting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.