Operations Manager

Jupiter Recruitment; Lowestoft; On-site; GBP 60,000; Full time

Job summary

A prominent health care provider is seeking an experienced Operations Manager in Lowestoft. The role involves overseeing operations, ensuring compliance, and maintaining high care standards. Candidates should have strong people management and financial skills, with experience in healthcare settings preferred. This full-time position offers a salary of £60,000 plus benefits including a monthly car allowance, training programs, and additional leave based on service length.

Benefits

Monthly Car Allowance

Comprehensive induction and training programme

Opportunities for career development

Employee Assistance Programme

Loyalty Bonus

Payment for full DBS disclosure

Performance related bonus

25 days annual leave plus bank holidays

Qualifications

• Experience in managing operations in a care home or similar healthcare setting.
• Strong knowledge of compliance and regulatory requirements.
• Hold a full UK driving licence.

Responsibilities

• Provide effective leadership and management for the team.
• Monitor financial and business performance of the homes.
• Maintain compliance with laws, regulations, and industry standards.
• Ensure high quality of care and environment for residents.
• Build and maintain positive relationships with stakeholders.
• Implement performance monitoring and reporting systems.
• Identify and support training needs for managers.

Skills

People management skills

Financial management knowledge

Communication skills

Analytical skills

Knowledge of care practices

Ability to work independently

Job description

Overview

An outstanding job opportunity has arisen for an experienced Operations Manager. The position will include daily travel to services in the East of England area to support the specialist services operations team to manage the operation and financial/business health of state of the art care services

NMC registered nurse with relevant post-registration experience, desirable but not essential

The service provides trusted care in the comfort of an individual's home to allow them to stay living there independently also offering a concierge service, hourly care or live-in care. This is an exceptional health care provider and has ambitious plans for the nursing/residential homes in the East of England region

As the Operations Manager your key responsibilities include:

• Provide effective leadership and management, including the appropriate people are recruited for the key roles and ensure they are trained to complete their role. Foster a positive and inclusive work culture that aligns with the company vision and values
• Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets
• Ensure that the homes are compliant with all applicable laws, regulations, and industry standards. Implement Action plans to maintain compliance and manage risks
• Maintain and enhance the quality of care and environment provided to residents. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed. Ensure that the care home provides a safe, comfortable, and supportive environment for residents
• Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration. Address and resolve any concerns or issues in a timely and satisfactory manner
• Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management and regional operations director
• Identify training needs for the managers to enhance their skills and knowledge. Provide ongoing support and mentoring to senior staff to ensure continuous improvement in their performance

The following skills and experience would be preferred and beneficial for the role:

• Proven experience in managing operations in a care home or similar healthcare setting
• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
• Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
• Ability to analyse data and make informed decisions to achieve business objectives
• Knowledge of best practices in quality care and environment for elderly residents
• Ability to work independently and collaboratively in a fast-paced environment
• Hold a full UK driving licence

The successful Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am to 5pm. In return for your hard work and commitment you will receive the following generous benefits:

*Monthly Car Allowance*

• Comprehensive induction and training programme.
• Opportunities for career development and progression
• Employee Assistance Programme
• Blue Light Card Scheme
• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
• We\'ll pay for your full DBS disclosure
• Excellent performance related bonus
• 25 days annual leave plus bank holidays entitlement

Reference ID: 5630

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV