Operations Manager

Universal Business Team; Lancing; On-site; GBP 55,000 - 70,000; Full time

Job summary

A reputable family run business in Lancing is seeking an Operations Manager to join their senior leadership team. This role involves managing operations efficiently, overseeing budgeting and cost management, and ensuring high standards in health and safety. The ideal candidate will have at least 3 years of experience in operations management and strong leadership skills. Competitive salary and benefits including a profit-related bonus scheme are offered.

Benefits

Profit related bonus scheme

28 Days annual leave increasing with service

Onsite parking

Pension

Qualifications

• At least 3 years’ experience as Operations Manager or in a similar role in Senior Management.
• Experience managing a team with strong leadership skills.
• Familiarity with business and financial principles; experience in budgeting beneficial.
• Attention to detail and excellent problem solving.
• Strong track record in senior Operations roles covering logistics and purchasing.

Responsibilities

• Facilitate the smooth running of the company every day.
• Hold one-to-one meetings with operations team members.
• Participate in management meetings.
• Resolve issues and grievances with operations staff.
• Review operational procedures in the warehouse.

Skills

Leadership skills

Negotiation skills

Organizational skills

Problem-solving skills

Analytical skills

Tools

ERP systems

WMS

Job description

Overview

Our Client, a reputable family run business based in Lancing, West Sussex, are looking to recruit an Operations Manager to join their senior leadership team, to facilitate the smooth running of the company every day. You will have senior management responsibility for the operations department of the company, driving profitability and productivity through careful cost management and implementation of more efficient processes. You will have full oversight of warehousing (goods in/out) & logistics, IT & systems, health and safety, supply chain, customer service, fleet and facilities management.

Responsibilities

• Hold one-to-one meetings and performance reviews with each member of the operations team, to review & manage performance, and training/development needs.
• Attend and participate in management meetings with the senior management team.
• Handle and resolve any issues/grievances/conflicts/problems with operations staff.
• Assist with recruitment of operations personnel by conducting interviews and following a selection process for candidates.
• Review and change operational procedures in the warehouse to improve safety, efficiency, accuracy and productivity and ensure efficient space utilisation.
• Full site H&S control, maintaining high standards of health and safety, traffic management, hygiene and security. Take lead responsibility for the new Acumatica ERP system to drive and lead change/efficiency across the business.
• Oversee weekly forecasting for all Operations expenses and conduct quarterly budget reviews, reporting cost plans to upper management for the Operations department.
• Liaise with IT support providers and staff to resolve any hardware or software issues.
• Maintain good working relationships with suppliers by regularly contacting and/or meeting with suppliers’ sales representatives.
• Conduct supplier reviews and put business out to tender and/or negotiate with existing suppliers where required.
• Research new and secondary/backup suppliers for existing products that meet or improve on our criteria for quality, packaging, reliability, cost and trading terms, conducting audits and pre-shipment inspections where required.
• Manage stock, forecasting, scheduling and placing purchase orders with suppliers and organising transport where required.
• Regularly review min/max stock levels and re-order quantities for different stock lines and primary and secondary suppliers.
• Organise regular servicing and maintenance of plant, equipment and machinery.
• Organise/manage the repairs, servicing, MOTs, replacement tyres, tax and insurance required for the company’s motor fleet.
• Organise/manage refurb/alterations and maintenance work to the premises.
• Review and renew or replace contracts for the supply of insurance, fuel, gas, electricity, water, telecoms systems/calls, broadband, phone handsets (mobile & landline) and waste disposal.

• At least 3 years’ experience working as Operations Manager or in a similar role and part of a Senior Management Team.
• Experience managing a team with strong leadership/management skills.
• Familiarity with business and financial principles; experience in budgeting and forecasting would be beneficial.
• Attention to detail and an excellent problem solver.
• Strong organisational skills.
• Good negotiator.
• Ability to analyse data & make decisions.
• Proficient in the use and management of ERP systems and other IT/Business systems (e.g., WMS).
• Strong track record in senior Operations roles, covering warehousing & logistics, IT & systems, purchasing, customer service, etc.

Salary: £55,000 - £70,000 depending on experience
Profit related bonus scheme
28 Days annual leave increasing with service
Onsite parking
Pension