Operations Manager

London Biggin Hill Airport; Greater London; On-site; GBP 51,000 - 55,000; Full time

Job summary

An independent boutique hotel seeks an experienced Operations Manager to oversee hotel functions, ensuring high guest satisfaction and effective budget management. The ideal candidate will possess strong customer service skills, hospitality leadership experience, and financial literacy. Working within a professional team, responsibilities include front desk management, staff performance, and coordination of events. The role offers a competitive salary of £51k - £55k, extensive benefits, and a commitment to employee wellbeing.

Benefits

33 days annual leave including bank holidays

Ongoing training and development opportunities

Employee wellbeing support and assistance programme

Free onsite carparking

Discounted EV charging

Food and beverage discounts

Enhanced company pension scheme

Responsibilities

• Oversee daily hotel functions and manage guest satisfaction.
• Ensure staff performance meets operational standards.
• Manage budget effectively for profitability.

Skills

Exceptional customer service and communication skills

Collaborative working with colleagues and stakeholders

Experience in a food and beverage environment

Leadership experience in hospitality

Sales and events management

Hotel PMS experience (Guestline)

Financial literacy including forecasting and budgeting

Analytical skills and attention to detail

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

A great opportunity for an experienced and enthusiastic Operations Manager has arisen at our independent boutique hotel - The Landing Hotel.

London Biggin Hill Airport strives to be London's preeminent full-service Business Aviation Airport and a leading centre for aviation technology and enterprise. We demonstrate integrity, innovation, professionalism, accountability and respect.

The Role

The Operations Manager oversees the daily functions of the hotel, including the front desk, housekeeping, food and beverage, maintenance, and events. The role is responsible for ensuring high levels of guest satisfaction, staff performance, and profitability through effective budget management, enforcement of operational standards, guest satisfaction, and cross-department coordination.

Reporting to the Hotel Director, the Operations Manager plays a key role in delivering consistently excellent service across all departments.

You will be joining a professional and friendly hotel team, dedicated to ensuring guest expectations are exceeded. You will need a range of experience and skills which include:

• Exceptional customer service and communication skills
• Able to work collaboratively with colleagues and stakeholders
• Experience of working in a food and beverage environment
• Experience of leading others in hospitality
• Sales and events management experience
• Experience of using a hotel PMS (we use Guestline)
• Financial literacy, experience of forecasting and budgeting
• Analytical skills and attention to detail

Benefits

The salary for this role is £51k - £55k based on experience, for a 42 hour week on a shift pattern across 7 days a week.

• 33 days annual leave inclusive of bank holidays
• Ongoing training and development opportunities
• A focus on colleague wellbeing and support and an employee assistance programme
• Free onsite carparking and discounted EV charging
• Food and beverage discounts at The Landing Hotel and Lookout Coffee Shop
• Access to a benefit platform with retail and leisure discounts
• Enhanced company pension scheme

For full job description please click here: Operations Manager JD

Closing Date: 11th January 2026 Interview Dates: 19th - 21st January 2026

Please note that applications may be considered upon receipt. Early applications are encouraged as we reserve the right to close the recruitment process once we receive sufficient applications for the role.