Operations Manager

21c Museum Hotels; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotel in Dartford is seeking an Operations Manager to lead hotel operations, ensuring exceptional guest experiences and team performance. Responsibilities include supporting the General Manager, overseeing F&B operations, and adhering to compliance standards. The ideal candidate has at least 2 years of experience in hotel management, strong leadership skills, and a passion for hospitality. Benefits include discounted room rates, a pension scheme, and career development opportunities within a global network.

Benefits

Discounted room rates

Company pension scheme

28 days holiday

Free on-site parking

Career development opportunities

Qualifications

• Minimum 2 years hotel or operations management experience.
• Proven team leadership and development skills.
• Strong food and beverage background.

Responsibilities

• Support the General Manager in hotel operations.
• Champion guest satisfaction and service delivery.
• Recruit, train and develop a high-performing team.

Skills

Hotel management experience

Team leadership

F&B operational knowledge

Guest-first mindset

Tools

Opera Cloud

Micros

Job description

Overview

Mercure Dartford Brands Hatch Hotel & Spa is a flagship, event-led property located right next to the iconic Brands Hatch Circuit. From race weekends to corporate conferences and spa retreats, we’re at the heart of high-energy hospitality—and we’re looking for a hands-on leader who thrives in that rhythm.

Job Description

Operations Manager – Mercure Dartford Brands Hatch Hotel & Spa

Location: Dartford, Kent

Contract Type: Full-time

Salary: Competitive

This role is all about leading from the front. You’ll be on the floor, setting the pace, solving problems, and inspiring your team to deliver exceptional guest experiences. If you love the buzz of a busy lobby, the challenge of event coordination, and the satisfaction of building a high-performing team—this is your moment.

Key Responsibilities

• Support the General Manager in all aspects of hotel operations
• Champion guest satisfaction and lead by example in service delivery
• Recruit, train, and develop a high-performing team across departments
• Drive profitability and operational efficiency in line with brand standards
• Oversee Food & Beverage operations, ensuring smooth service and compliance
• Manage room inventory, guest check-ins/outs, and front office performance
• Maintain health & safety, food safety, and licensing compliance
• Promote the Mercure brand and Accor Live Limitless loyalty programme
• Collaborate with spa and leisure teams to enhance guest experience
• Lead operational delivery for events, conferences, and race-day bookings

Qualifications

• Minimum 2 years hotel management or operations management experience
• Proven team leadership and people development skills
• Strong F&B background with hands-on operational knowledge
• Experience with property management systems (Opera Cloud preferred)
• Familiarity with POS systems (Micros or similar)
• Understanding of food safety, licensing, and brand compliance
• Passion for hospitality and guest-first mindset

Additional Information

Benefits

• Discounted room rates for you and your loved ones at Accor hotels worldwide
• Company pension scheme
• 28 days holiday (increasing to 33 with service)
• Free on-site parking and meals during shifts
• Career development opportunities within Accor and the Hotel group including Marriott, IHG and Best Western Hotels.

How to Apply

If you are ready to take the next step in your revenue career and join a company that values innovation, performance, and people—please submit your CV and cover letter online.