Operations Manager

DHL Supply Chain; Coleshill CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking an experienced Operations Manager to oversee the Distribution Centre operations at Hams Hall, Coleshill. The role involves managing all DC activities for both Retail and Online fulfillment while ensuring operational excellence. Candidates should have prior experience at the managerial level in an E-commerce environment, alongside strong communication and organisational skills. This position offers a full-time, permanent contract with numerous benefits including generous leave and pension contributions.

Benefits

25 days annual leave

Discretionary performance bonus

Flexible working options

Free on-site parking

24/7 GP consultations

Discounts on retail and lifestyle

Pension scheme with employer contribution

Qualifications

• Previous Operational experience at Operations Manager level is essential.
• Ability to efficiently coordinate multiple tasks and priorities.
• Strong level of literacy, numeracy and IT skills required.

Responsibilities

• Oversee DC activity supporting Retail and Online fulfilment.
• Recruit, train, develop, and deploy staff.
• Monitor operational performance against KPIs and SLAs.

Skills

Operational experience in E-commerce

Excellent communication skills

Organisational abilities

Strategic planning capabilities

Strong interpersonal skills

Tools

Blue Yonder WMS

Job description

Position: Operations Manager

Grade: RCS. L

Location: Hams Hall, Coleshill

Shift patterns: Any 5 from 7 (Monday-Friday). Day time hours (08:00-16:00/09:00-17:00)

Contract Type: Permanent (Full-Time)

We are seeking an experienced and dynamic Operations Manager to lead our Distribution Centre operations within the prestigious Selfridges site. This role will oversee the full breadth of DC activity, supporting both Retail and Online fulfilment to ensure exceptional service delivery, operational excellence, and seamless stock flow across a fast paced, premium environment

WHAT YOU'LL DO

• Operate within agreed budgetary parameters to fulfil customer requirements and deliver planned outcomes
• Undertake the recruitment, training, development, and deployment of staff, while fostering cohesive and effective working relationships
• Manage colleague absence, performance, and conduct, ensuring consistent application of organisational standards and processes
• Administer disciplinary and grievance matters in accordance with established HR policies and procedures
• Ensure full compliance with all health and safety policies and actively promote a culture of equality, diversity, and inclusion
• Monitor, review, and report on operational performance against agreed KPIs and SLAs, ensuring continuous alignment with business objectives
• Maintain professional communication with customers, both in writing and verbally, and deliver project management activities as required
• Drive a culture of continuous improvement within operations and support the effective application of OMS methodologies

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Operational experience within an E-commerce sector/environment, at Operations Manager level is essential
• Proven organisational abilities, efficiently coordinating multiple tasks and priorities in a fast‑paced environment
• Excellent communication skills at all levels - Verbal and written
• Capability of deploying strategic plans for the operation
• Strong level of literacy, numeracy and IT skills
• Knowledge or use of Blue Yonder WMS would be desirable
• Ability to work with limited supervision
• Strong interpersonal skills and able to challenge in the right way

WHY JOIN US?

• Free on‑site parking
• 25 days annual leave with the option to buy additional days
• Discretionary bonus based on performance
• We're happy to talk about flexible working - just ask about alternative patterns at interview
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex‑service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 26th January. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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