Operations Manager

Curve; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial technology company located in the United Kingdom seeks an experienced Operations Manager to oversee the fulfilment operation and enhance relationships with key vendors. This role involves driving process improvements and leading cross-functional initiatives. The ideal candidate will possess strong analytical skills, excellent communication abilities, and leadership experience to ensure operations run smoothly. This position offers a challenging yet rewarding environment for career growth.

Benefits

25 days holiday plus bank holidays

Bonus days off for Learning & Development

Bupa Health Insurance

Life insurance powered by AIG

Working abroad policy

Enhanced parental leave

Qualifications

• Experience in building strong relationships, driving process improvements.
• Prior experience in operations leadership or management role is preferred.

Responsibilities

• Own and lead the fulfilment operation for customer physical cards.
• Manage relationships with key vendors and oversee performance.
• Design and implement scalable operational workflows.

Skills

Strong proficiency in Microsoft Excel

Excellent written and verbal communication skills

Analytical and problem-solving expertise

Proven ability to lead teams

Experience in managing cross-functional stakeholders

Job description

Description

Curve was founded with a rebellious spirit, and a lofty vision; to truly simplify your finances, so you can focus on what matters most in life.

That's why Curve puts your finances simply at your fingertips, so you can make smart choices on how to spend, send, see and save your money. We help you control your financial life, so you can go out and live the life you want to live.

With Curve you can spend from all your accounts, track spend behaviour and provide insights, and security to protect you from fraud. For the first time giving you bright insights and control of all your money in one beautiful place.

We're developing a ground-breaking product with our customers at the core. Our user base is growing rapidly and we have exceptional metrics. We have funding from the leading names in tech investment, and a visionary leadership team who wants everyone who joins this remarkable adventure, to have the autonomy to masterfully develop their expertise.

Welcome to Curve. On a mission to help you live inspired.

Role Purpose

The role will be a key in a supporting role for projects and critical functions within the Strategic Operations team reporting to the Senior Product Operations Manager.

The ideal candidate will have experience with building strong internal and external relationships, driving process improvements, delivering projects on time or ahead of time, excellent communication skills among others. We offer a challenging work environment, autonomy, and great opportunities for career growth.

As a member of the Strategic Operations Team, you'll help us carry out and improve many of the day to day processes that keep things running smoothly. You'll work closely with the rest of the operations team and stakeholders in other teams. We are seeking a highly analytical and detail-oriented Operations Manager to join our team.

Key Accountabilities

• Own and lead the end-to-end fulfilment operation, ensuring customers receive their physical cards on time and to quality standards, while driving continuous improvements in quality, costs reduction and process.
• Manage and strengthen relationships with key vendors, including performance oversight, contract adherence, and support strategic partnerships.
• Lead cross-functional initiatives involving critical vendors, collaborating with Product, Engineering, Compliance, Customer Support and other teams to deliver operational excellence.
• Identify, design, and implement process improvements to build scalable, streamlined, and automated operational workflows; champion best practices across the organisation.
• Oversee operational reporting, ensuring metrics, dashboards, and performance insights are accurate, timely, and used to support decision-making at leadership level.
• Own the creation and governance of operational documentation, ensure internal process documentation is comprehensive, up to date, and easy for users to consume.

Skills & Experience

• Strong proficiency in Microsoft Excel, Word, and Google Suite, with the ability to analyse complex datasets and translate insights into actions.
• Excellent written and verbal communication skills, capable of influencing stakeholders at all levels.
• Demonstrated analytical and problem-solving expertise, with a track record of using data to inform operational decisions.
• Proven ability to lead teams and drive high-performance outcomes, both independently and collaboratively.
• Confident in facilitating project meetings, driving accountability, tracking actions, and ensuring successful delivery across multiple owners.
• Experienced in managing cross-functional stakeholders and building strong working relationships across technical and non-technical teams.
• Prior experience in an operations leadership or management role (or equivalent) is preferred.

Benefits

• 25 days plus bank holidays
• Bonus days off for Learning & Development, Mental Wellbeing, Birthday, Moving House & Christmas
• Working abroad policy (up to 60 calendar days per year)
• Bupa Health Insurance (YuLife)
• Life insurance powered by AIG (5x Annual Salary)
• Pension Scheme powered by "People's Pension"
• EAP (Mental health & wellbeing support, Life coach, Career coach)
• 24/7 GP access (Smart Health via YuLife)
• Annual subscriptions to Meditopia & FIIT for your mind and body (via YuLife)
• Discounted shopping vouchers (via YuLife)
• Enhanced parental leave
• Ride to work scheme & Season ticket loan
• Electric car scheme
• Six nights of Night Nanny for new parents
• Free Curve subscription for you and your +1

A note from us

• We know that great candidates don't always tick every single box. If this role excites you and you think you'd be a great fit, we want to hear from you.
• We design our hiring process to be fair, inclusive, and practical. If you ever need adjustments or feel there's a way we can improve - we're all ears.

Requirements

• This role will be required to attend either our London (Paddington) or Bristol office, 3 days per week (minimum)
• The successful candidate will require full working rights in the United Kingdom without the need for visa sponsorship