Operations Manager

Vivienne Westwood; Bicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned fashion brand in Bicester is seeking an Operations Manager to oversee store performance and ensure operational standards. The role includes leading the team, managing stock levels, and achieving budget goals within the outlet. Strong leadership and communication skills are essential for coaching staff, maintaining store presentation, and driving sales. This full-time position offers a comprehensive benefits package, including health support and training opportunities for career advancement.

Benefits

Commission

Uniform allowance

Staff discounts

Training

Health & Wellbeing support

Cycle to work scheme

Generous annual leave allowance

Pension Scheme

Qualifications

• Experience in retail management and operations.
• Ability to handle issues timely according to company policies.
• Strong leadership skills to coach and train staff.

Responsibilities

• Demonstrate strong business awareness within defined brand objectives.
• Ensure good image and cleanliness of the store.
• Oversee stock management and loss prevention procedures.

Skills

Strong communication

Team motivation

Commercial knowledge

Coaching and training

Job description

Vivienne Westwood is one of the most iconic British Fashion Brands who cares and believes in its people and the environment. If you’re interested in being part of an organisation that produces quality products, promotes awareness for a better world, and provides an excellent benefits package to support it’s employees, keep reading…

We are looking for a Operations Manager to join our team based in the Outlet Store in Bicester. You will join us on a Full time basis, working 5 days a week.

Key Responsibilities

• Demonstrate a strong awareness of the business within the framework of defined brand objectives and KPIs.
• Handle issues in a timely manner according to company policies and operational procedures
• Provide regular feedback to the Store Manager regarding store performance and other store operative issues
• Achieve store budget and optimize sell-out within the budget provided
• Ensure that product deliveries and movements are processed according to company stock management guidelines
• Be responsible for the good image of the store, always ensuring it is clean and well maintained according to the company visual merchandising standards
• Lead by example, acting as a role model for the team
• Coach and train the staff to improve business performance.

H2H

• Strong communication regarding stock levels in H2H. Ensure high volume, new arrivals and sell through rate is communicated to store manager.
• Strong communication to VM in store to ensure rotation of stock is consistent.
• Oversee XPO to H2H allocations with Store manager to ensure stock levels across best sellers and low product categories are managed and consistent.
• Oversee EOS transfers with full price stores. Ensure a plan is provided to receive this stock successfully in line with outlet EOS returns to Merton/Bleckmann.
• Support in the resolving of delivery discrepancies from external warehouses and stores,
• Oversee loss prevention procedures across H2H,
• Develop new ideas and ways of working to provide efficiency and consistency across the warehouse and store.
• Ensure company standards are upheld at all times.
• Liaise with store manager to ensure correct hours are used in H2H,
• Develop and inspire team with use of training and on the spot coaching across operational tasks.
• Oversee location Stocktake.

Store

• Strong communication to sales team regarding new arrivals and stock rotation.
• Oversee Loss prevention methods with use of company tools,
• Oversee packaging orders to ensure store is always fully stocked,
• Stock pulled based on commercial results,
• Ensure the floor is walked with store manager on a weekly basis with commercial tools to aid stock replenishment,
• Oversee stockroom with weekly reviews of space and standards,
• Supervising and motivating team,
• Coaching and developing team,
• Drive and inspire excellent sales and service to meet company targets,
• Oversee location Stocktake,
• Strong commercial knowledge aided by company tools

(Please note this is not an exhaustive list of duties and you may be required to perform additional duties to fulfil the requirements of the role)

Benefits

• Commission
• Uniform allowance
• Staff discounts
• Training
• Health & Wellbeing support (includes Private Medical Health Insurance, EAP, Gym Discounts, Access to Financial Planning Service, etc.)
• Cycle to work scheme
• Generous annual leave allowance
• Pension Scheme
• Opportunity to develop new skills and progress in your career
• Opportunity to work for a company that cares and believes in its people and the environment

Applications may close before the deadline, so please apply early to avoid disappointment.

Vivienne Westwood is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by local government laws.

For our privacy statement please visit this link.