Operations Leader — People, Performance & Change

Valuation Office Agency; Stoke-on-Trent; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization in Stoke-on-Trent is looking for an Operational Manager to lead a team, drive performance, and ensure high-quality service delivery. The ideal candidate will inspire innovation, manage team dynamics effectively, and maintain a culture of continuous improvement. Flexibility regarding travel and overnight stays may be required. This role offers a collaborative environment for growth and development.

Qualifications

• Experience in leading and managing teams.
• Ability to handle performance issues effectively.
• Strong communication skills to support team through change.

Responsibilities

• Lead and manage a team to achieve operational targets.
• Resolve management issues quickly and effectively.
• Create an inclusive working environment.
• Monitor operational performance against strategic objectives.
• Encourage continuous improvement within the team.

Skills

Leadership

Performance management

Team support

Collaboration

Innovative thinking

Job description

A public sector organization in Stoke-on-Trent is looking for an Operational Manager to lead a team, drive performance, and ensure high-quality service delivery. The ideal candidate will inspire innovation, manage team dynamics effectively, and maintain a culture of continuous improvement. Flexibility regarding travel and overnight stays may be required. This role offers a collaborative environment for growth and development.