Operations Leader — People, Performance & Change

Valuation Office Agency; Hartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A public sector organization in the UK is seeking an Operational Manager to lead a team in delivering high-quality services. The ideal candidate will inspire their team, manage performance, and promote continuous improvement while ensuring excellent customer outcomes. This role involves strategic goal translation and may require travel. The organization values professionalism, integrity, and collaboration, offering flexible working arrangements.

Qualifications

• Proven leadership skills and ability to inspire a team.
• Experience in performance management and operational delivery.
• Strong communication skills to manage change effectively.

Responsibilities

• Lead and manage a team to achieve operational delivery targets.
• Address management issues and apply appropriate HR principles.
• Promote an inclusive working environment valuing individual contributions.
• Support the team through change and communicate benefits effectively.
• Monitor team performance against strategic targets.
• Identify business needs and manage workforce plans efficiently.
• Encourage innovation for continuous improvement.
• Ensure quality assurance of products post-training.
• Hold performance-based conversations to drive productivity.
• Support L3 Apprentices in their program completion.

Job description

A public sector organization in the UK is seeking an Operational Manager to lead a team in delivering high-quality services. The ideal candidate will inspire their team, manage performance, and promote continuous improvement while ensuring excellent customer outcomes. This role involves strategic goal translation and may require travel. The organization values professionalism, integrity, and collaboration, offering flexible working arrangements.