Operations Lead

ISS Facilities Services; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading workplace management company in London is seeking an Operations Lead to manage the Housekeeping and Mail Logistics teams. The role involves ensuring operational excellence, compliance with health and safety standards, and driving continuous improvement. Ideal candidates should have a strong customer service focus and leadership experience in a corporate environment. Competitive compensation and career growth opportunities are offered.

Benefits

Career development opportunities

Diversity and inclusion initiatives

Qualifications

• Experience in a similar role within corporate or facilities management.
• Strong skills in stakeholder management.
• Proven track record of managing multi-functional teams.

Responsibilities

• Oversee Housekeeping and Mail Logistics operations.
• Ensure compliance with health and safety standards.
• Support budget management and performance metrics monitoring.

Skills

Customer service focus

Team leadership

Operational excellence

Health and safety management

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent

Job description

Operations Lead

Location: London, E14 5HP

Hours of work: 40

Contract Type: Permanent

We are seeking an Operations Lead to oversee the Housekeeping and Mail Logistics teams, as well as third‑party suppliers across the site. In this role, you will be instrumental in maintaining operational excellence, delivering high‑quality services, and ensuring compliance with health and safety standards. You will deputise for the General Manager when required, support the leadership team in achieving campus objectives, and drive continuous improvement across all operational functions.

Job Description

This position blends hands‑on operational management with strategic oversight, team development, and customer engagement. It offers a varied and challenging environment within a fast‑paced, client‑focused setting, providing opportunities to make a real impact across the site.

Key Responsibilities

• Lead day‑to‑day operations of Housekeeping, Mail & Document Services, and third‑party suppliers.
• Ensure a safe, compliant, and efficient working environment.
• Support continuous improvement initiatives and optimise service delivery.
• Develop and coach teams to maintain high performance and operational standards.
• Manage budgets, financial resources, and monitor performance metrics.
• Maintain customer focus, gather feedback, and ensure contractual obligations are met.

Professional and Personal Competencies / Qualifications

• Experience in a similar role within a corporate or facilities management environment.
• Strong customer service focus and experience in a client‑facing environment.
• Proven experience leading teams and managing multi‑functional staff.
• Bachelor’s degree or equivalent industry experience in IFM or operations.
• Excellent communication, organisational, and stakeholder management skills.
• Ability to prioritise, work independently, and make effective decisions under pressure.
• Proficient in Microsoft Office and comfortable using operational systems.
• Understanding of health and safety management principles.

The Company

ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

EEO Statement

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]