Operations Director - Supported Housing

Baird And Co Recruitment Ltd; City Of London; Hybrid; GBP 85,000 - 95,000; Full time

Job summary

A national supported housing provider is seeking a Supported Housing Operations Director to oversee operations and develop a new team. Located in London, this hybrid role requires strong leadership skills and a background in supported housing. The ideal candidate will have a proven track record in operational management and a deep understanding of housing regulations, with a salary range of £85-95k negotiable.

Qualifications

• Proven experience in a senior operational management role within the supported housing sector.
• Demonstrable track record of building and managing successful teams.
• Strong understanding of exempt accommodation regulations.

Responsibilities

• Oversee operational delivery of supported housing services across the country.
• Recruit, train, and manage a new national team.
• Monitor service performance and address operational challenges.

Skills

Leadership skills

Problem-solving abilities

Understanding of housing law

Knowledge of supported housing best practices

Job description

Avalon are currently seeking a Supported Housing Operations Director for a national provider of supported housing with a commitment to working 2-3 days a week in London.

The Opportunity

Avalon is looking for a Supported Housing Operations Director to join a national organisation. This is a key leadership position responsible for overseeing and developing the national supported housing portfolio. You will be responsible for building, guiding, and mentoring a new team to reduce reliance on external resources by developing and strengthening internal capacity. This is a hands-on role focused on operational delivery and driving performance across approximately 1,000 units nationally.

Key responsibilities of the Supported Housing Operations Director include:

• Team Development & Leadership: Recruit, train, and manage a new national team to support and oversee operations. You will also provide clear guidance to ensure the team is aligned with business goals and implement strategies to upskill internal staff.
• Operational Management: Oversee the day-to-day operational delivery of all supported housing services across the country. This includes ensuring services are delivered to a high standard, meet regulatory requirements, and achieve positive outcomes for residents.
• Performance & Growth: Identify areas for improvement, implement effective solutions, and contribute to the development of an internal service delivery model that supports business growth and financial sustainability. You will also monitor service performance and respond to operational challenges in a timely manner.

Salary information (Supported Housing Operations Director)

• Salary/Rate: 85- 95k negotiable.
• Work Arrangement: This is a hybrid role requiring a presence in the London office two to three days a week, with the remainder of your time spent on-site or working remotely.
• Progression: This is a senior leadership position with a focus on national operational oversight and development.
• Support: You will be responsible for building, guiding, and mentoring a new team.

Requirements

• Experience: Proven experience in a senior operational management role within the supported housing or exempt accommodation sector is essential. You must also have a demonstrable track record of building and managing successful teams.
• Skills and Knowledge: A strong understanding of housing law, exempt accommodation regulations, and supported housing best practices is required. You must also have excellent problem-solving abilities and a hands-on approach to operational challenges.
• Personal Attributes: Strong leadership skills with the ability to guide and mentor staff at all levels are crucial.
• Location: You must be willing and able to travel nationally for site visits.

Please apply for this Supported Housing Operations Director online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.