Operations Director (Audiology) - Norwich

Specsavers; Norwich; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading optical and audiology chain in Norwich seeks an experienced Operations Director (Audiology) to lead a standalone business. The ideal candidate will have strong leadership skills, business acumen, and a passion for exceptional customer care. This role offers a competitive salary, profit-sharing opportunities, and the chance to build and develop your own team in a supportive environment. Join us to shape the future of audiology in a vibrant community!

Benefits

Guaranteed competitive salary

Profit sharing from business

Access to clinical technology

Flexible working opportunities

Generous benefits including medical and pension

Qualifications

• Proven retail or operations experience in a leadership role.
• Ability to maintain high-quality clinical and retail standards.
• Passion for community service and team development.

Responsibilities

• Build and develop your own team.
• Drive clinical and retail excellence.
• Make critical, everyday business decisions.

Skills

Leadership skills

Business acumen

Customer care

Operational expertise

Education

Right to work in the UK

Job description

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Position: Operations Director (Audiology)

Location: Norwich - St Stephens Hearcare

Salary: £50,000 basic annual salary + 25% shares: business profit as dividends

Our business opening opportunities.

Specsavers are looking for an experienced retailer or operations expert to become the Store Partner, Director, and Business Owner of our standalone Audiology business in Norwich. Grow your own business, look after your customers, serve your community, create an asset for your family's future and enjoy the profits of all your hard work.

This opportunity is an existing audiology business with huge growth opportunity, that already has a customer database and experienced team. It requires an initial investment to purchase the shares, and you will receive a guaranteed salary and collect profits as dividends. Your focus will be on continuing to service the existing customers and grow the business even further.

Why Choose Specsavers?

As an Operations Director and Partner in Audiology, you'll enjoy the freedom to run your own business while benefiting from dedicated support. You'll have ongoing assistance from our expert support office teams and existing Audiology, Optics and Retail partners, ensuring you have everything you need to succeed.

We're looking for a passionate, ambitious, and hard‑working Retailer or Operations expert with strong leadership skills and business acumen, ready to lead our existing standalone audiology business. You are the heartbeat of your growing business, you will serve your community, and you will create a lasting asset for your family. Essentially, you can look after your customers and take care of your team, while we look after you.

As a partner, you will:

• Build and develop your own team.
• Be the driver for clinical and retail excellence.
• Look after your customers and serve your community.
• Make critical, everyday decisions.

As a partner, you will get:

• Security of a guaranteed competitive salary.
• Increased income from business profit as dividends.
• Access to cutting‑edge clinical technology and outstanding opportunities for professional development to reach your ambitions.
• An opportunity for flexible working.
• Generous benefits including medical, dental, pension, and more.

As a partner, you will have:

• Retail/Operations experience in a leadership capacity
• Leadership skills and business acumen
• Right to work in the UK.
• Passion about maintaining high‑quality clinical and retail standards.

Shape the future of audiology in Norwich as a Partner!

This standalone business, launched in 2019, located in a prime city centre position with strong footfall and excellent transport links. St. Stephens Norwich Hearcare offers three dedicated audiology rooms, a wax removal room, and scope for expansion upstairs. You'll join and lead a highly skilled team of Masters‑qualified audiologists and hearing aid dispensers, trainees, audiology practitioners, experienced receptionists and a new acting store manager who share a culture of trust, collaboration, and delivering exceptional care. With a healthy NHS and private mix, strong community ties, and recent investment in equipment and store upgrades, the growth potential here is huge. There is even an opportunity to grow the GP practice business and introduce hearing into two optics stores that see over 1,000 patients each week, alongside Norwich optical spoke stores where full hearing services are delivered.

Norwich is ranked the UK's happiest city to live in, offering excellent schools, beautiful beaches just an hour away, and great connectivity – 1hr 50 to London and an hour to Cambridge. If you're passionate about people, service, and building something special, this is your chance to lead in a dynamic, supportive environment.

Requirements of the role

You will bring strong leadership experience and business acumen to this role. We will help you develop your skills in Audiology through the Audiology Practitioner qualification, and you'll also need to share the Specsavers ethos. We're looking for someone who wants to grow and develop the team and business, offer exceptional customer care and improve patient outcomes. You'll be an Operations Expert/Retail Leader who prides themselves in their delivery of excellence, isn't afraid of a hands‑on approach, and someone who is keen to get involved and build a rapport with their team and the local community.

Development for role

To fulfil this role, you may be required to complete the Audiology Practitioner course within 12 months. This means you will be a non‑registered trained clinician able to work under the delegated authority and supervision of a named Hearing‑Aid Dispenser, undertaking a range of clinical activities along the audiology customer pathway.

In your journey to partnership, we will help guide you on your pathway journey, giving you the best chance of success.

About Joint Venture Partnership

We're a family‑run business, with a small‑company feel but totally‑global stature. Each of our businesses follows our Joint Venture Partnership model. Partners are 'A' shareholders in charge of the day‑to‑day running of the business. This means you'll receive the profits and enjoy the capital growth, as well as a market salary and other benefits from our joint venture business entity, to give you that extra bit of security.

Find out more

If you'd like to find out more about this fantastic opportunity, then get in touch, we'd love to tell you more about it.

Contact [e-mail]