Operations Director

Dimensions; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading social care organization in London is seeking an Operations Director to oversee care and support services. The candidate will lead teams, ensure regulatory compliance, and implement best practices. Requires senior management experience in social care and a Level 4 LMC qualification. The role offers generous leave and various employee benefits, including a salary advance scheme and health coverage.

Benefits

Up to 35 days annual leave

Staff discount scheme

Salary advance scheme

Employee Assistance Programme

Pension scheme

Long Service Awards

Qualification scheme

Employee recognition scheme

Discounted health and dental cover

Life Assurance

Bike to Work Scheme

Season Ticket Loan

Qualifications

• Experience at middle management level or higher in the social care sector.
• Results-oriented and strong resource management skills.
• Effective in delegation, empowerment, motivation, and coaching.

Responsibilities

• Lead staff and stakeholders for collaborative efforts.
• Implement best practice initiatives in accountable homes.
• Ensure compliance with regulatory requirements.

Skills

People management skills

Planning and organisational skills

Networking and negotiation skills

Proactive

Education

Level 4 LMC qualification or equivalent

Job description

Dimensions is proud to be one of the very few social care organisations accredited by the Great Places To Work programme in 2025 — now for 7 years in a row!

The Operations Director is a key leader in the senior operational management of Dimensions, responsible for the day-to-day running of care and support services within the area covered by the office. The post holder manages a large resource, which must be well-led and maximised for its full potential. The role may involve registration with CQC or CSSIW. The post ensures services are delivered with a person-centered approach, promoting rights, choice, dignity, diversity, and value for money, in compliance with all organisational, statutory, and regulatory requirements, including CQC and CSSIW guidelines, as applicable, and Dimensions’ Standards, Policies, and Procedures. The role provides effective leadership to managers and staff to maintain and improve performance standards.

We are seeking candidates residing in London or the surrounding Home Counties.

The closing date for this role may close early depending on application volume.

Timetable

Closing Date

16/09/2025

Longlist/Shortlisting

19/09/2025

Psychometric Testing

22/09/2025

Expert by Experience Panel Interview

01/10/2025

Teams Interview with Management Panel

03/10/2025

About the role

Your main duties will include:

• Leading staff and stakeholders to work collaboratively, making a positive difference for the people we support.
• Having a comprehensive understanding of the homes you are accountable for and implementing best practice initiatives.
• Leading and managing Locality Managers, ensuring effective team leadership aligned with Dimensions' values.
• Ensuring compliance with Dimensions’ duty of care.
• Ensuring compliance with regulatory requirements (and registering with CQC/CSSIW as applicable), maintaining appropriate records, and striving for an ‘outstanding’ rating.

About you

The successful candidate will have:

• Level 4 LMC qualification (or equivalent) if required to be the Registered Manager.
• Experience at middle management level or higher in the social care sector.
• Results-oriented, proactive, with strong planning, organisational, and resource management skills.
• Effective people management skills, including delegation, empowerment, motivation, and coaching.
• Strong networking, influencing, and negotiation skills.

The rewards

• Up to 35 days’ annual leave, including bank holidays.
• Staff discount scheme ‘Rewarding Dimensions’.
• Salary advance scheme (up to 50% of earned wages before payday).
• Employee Assistance Programme.
• Pension scheme.
• Long Service Awards.
• Qualification scheme.
• Employee recognition scheme 'Inspiring People'.
• Discounted health and dental cover.
• Life Assurance.
• Bike to Work Scheme.
• Season Ticket Loan.

For more information, visit www.dimensions-uk.org/careers

Apply now

• A basic DBS disclosure is required for this role, with costs covered by Dimensions.
• We welcome applications from all eligible to work in the UK and value diversity in our workforce.
• As Disability Confident Leaders, we guarantee interviews to disabled applicants meeting the minimum criteria. Dimensions is awarded this recognition by Jobcentre Plus for our commitment to employing, retaining, training, and developing disabled employees.
• We offer support to complete your application to make reasonable adjustments. Please contact the Resourcing Team at 03003039150.
• British Sign Language (BSL) translated videos are available for our recruitment communications.