Operations Director

Hexagon Housing Association; Greater London; Hybrid; GBP 110,000 - 120,000; Full time

Job summary

A housing association in South East London is seeking an Operations Director to enhance customer satisfaction and lead key projects. The successful candidate will drive partnerships, manage property services, and inspire teams to deliver exceptional results. This role requires a strategic leader with a strong background in housing management and understanding of property regulations. If you are committed to strengthening communities and ensuring residents are at the heart of the organization, we want to hear from you.

Qualifications

• Proven track record in managing property services and contracts.
• Experience working at a strategic level in either Local Authority or Housing Association.
• Strong understanding of property legislation/regulations.

Responsibilities

• Improve and increase customer satisfaction.
• Lead key projects to enhance customer experience.
• Manage external contractors and broader project priorities.

Skills

Leadership skills

Problem-solving

Stakeholder management

Customer satisfaction focus

Job description

Operations Director
£110,589 | South East London | Hybrid

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. As an organisation we are concerned with people, their homes, and communities. Today, we own and manage around 4,500 homes across South East London. We strive to continually improve the quality and range of our affordable homes and services for the benefit of the people and communities in the local areas we serve, extending opportunities and improving neighbourhoods.

We are excited to be recruiting for a new Operations Director, reporting into the Chief Executive. This is an exciting role for an accomplished operational leader who will be a part of a forward-thinking executive team working across a broad brief.

As a key member of our Executive Team, your key focus will be on improving and increasing customer satisfaction, and you will have the opportunity to lead on key projects that will directly contribute to this area. You will drive customer experience, partnerships and manage external contractors, whilst managing broader priorities.

We value a collaborative approach, and success in this role means bringing your leadership skills and innovative approaches to problem solving to inspire, motivate, and develop our talented housing and property teams, providing advice, support and guidance. Your track record of successful management of substantial property services and repairs and maintenance contracts will be key, as well as a good understanding of property legislation/regulations and sustainability in the built environment. You must also be able to evidence your experience in managing partnerships at all levels.

We are seeking a senior level housing professional with broad operational experience, across both housing management and property/asset management, gained within either a Local Authority or Housing Association setting. We understand it is likely you will have greater experience in one of these fields but will have worked at a strategic level that has provided strong insight to the benefit of these areas coming together.

We are interested in hearing from values‑driven leaders who are committed to delivering exceptional services, strengthening communities, and ensuring our residents remain at the heart of everything we do.

If you want to feel proud of the contribution that you make each day, then we very much want to hear from you.

You can download a job pack at www.campbelltickell.com/jobs
Email Alice Morris at Campbell Tickell to book a call for further discussion.
[e-mail] | 07931 432033

Closes: Monday, 12th January 2026 at 9am
We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution