Operations Director

Campbell Tickell Limited; City Of London; Hybrid; GBP 94,000 - 111,000; Full time

Job summary

A housing association is seeking an Operations Director in South East London. The role involves driving customer satisfaction, leading projects, and inspiring teams. Candidates should have a strong background in property services, housing management, and partnership management. A commitment to exceptional service and community strengthening is essential. The position is hybrid and offers an opportunity to join a forward-thinking executive team. Closes on January 12, 2026.

Qualifications

• Proven track record in managing substantial property services and repairs.
• Experience in housing management and/or property/asset management.
• Strategic level experience with strong insight into housing operations.

Responsibilities

• Drive customer experience and satisfaction.
• Lead key projects enhancing service delivery.
• Inspire and develop housing and property teams.

Skills

Customer satisfaction improvement

Leadership skills

Partnership management

Problem solving

Knowledge of property legislation

Job description

Operations Director

£110,589 South East London Hybrid

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. As an organisation we are concerned with people, their homes, and communities. Today, we own and manage around 4,500 homes across South East London. We strive to continually improve the quality and range of our affordable homes and services for the benefit of the people and communities in the local areas we serve, extending opportunities and improving neighbourhoods.

We are excited to be recruiting for a new Operations Director, reporting into the Chief Executive. This is an exciting role for an accomplished operational leader who will be a part of a forward-thinking executive team working across a broad brief.

As a key member of our Executive Team, your key focus will be on improving and increasing customer satisfaction, and you will have the opportunity to lead on key projects that will directly contribute to this area. You will drive customer experience, partnerships and manage external contractors, whilst managing broader priorities.

We value a collaborative approach, and success in this role means bringing your leadership skills and innovative approaches to problem solving to inspire, motivate, and develop our talented housing and property teams, providing advice, support and guidance. Your track record of successful management of substantial property services and repairs and maintenance contracts will be key, as well as a good understanding of property legislation/regulations and sustainability in the built environment. You must also be able to evidence your experience in managing partnerships at all levels.

We are seeking a senior level housing professional with broad operational experience, across both housing management and property/asset management, gained within either a Local Authority or Housing Association setting. We understand it is likely you will have greater experience in one of these fields but will have worked at a strategic level that has provided strong insight to the benefit of these areas coming together.

We are interested in hearing from values-driven leaders who are committed to delivering exceptional services, strengthening communities, and ensuring our residents remain at the heart of everything we do.

If you want to feel proud of the contribution that you make each day, then we very much want to hear from you.

You can download a job pack at

Email Alice Morris at Campbell Tickell to book a call for further discussion.

Closes: Monday, 12th January 2026 at 9am

We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution.