Operations Director

Titus; Baildon; Hybrid; GBP 65,000 - 80,000; Full time

Job summary

A leading managed eLearning provider in Saltaire seeks a full-time Operations Director to oversee operational performance and strategy. The candidate will enhance service delivery, manage team leaders, and ensure customer satisfaction. With a competitive salary ranging from £65,000 to £80,000 and a variety of benefits including flexible working arrangements, this role is ideal for someone with substantial experience in operational leadership, particularly in SaaS or EdTech. Join a company dedicated to equality and professional development.

Benefits

25 days holiday plus enhancements

Enhanced pension contributions

Electric car scheme

Cycle to work scheme

MacBook Pro and equipment for home working

Qualifications

• 6+ years experience within a similar role, with evidence of operational delivery.
• 3+ years of industry experience.
• Senior operations leadership experience in SaaS, EdTech, or managed services.

Responsibilities

• Define and continuously improve operational strategy with a focus on efficiency.
• Lead and develop team leaders while embedding a culture of quality.
• Evaluate internal processes to identify improvements for customer satisfaction.

Skills

Strategic, logical, and commercially minded

Experience managing and coaching technical and non-technical teams

Strong background in delivery, implementation, or support-led environments

Experience using data and AI-enabled tools to improve operations

Job description

Role:Full-time Operations Director, permanent role, Saltaire HQ – Hybrid (minimum 3 days per week in the office)

Salary:£65,000 - £80,000, dependent on experience - Share / Equity options (in lieu of higher-end salary)

Due to the nature of the role, candidates must be UK residents within commutable distance of West Yorkshire. Visa sponsorship is not available.

Who Are We?

We are Titus, an award-winning provider of managed eLearning solutions, working with a broad range of clients including enterprise organisations, regulated sectors, and complex multi-stakeholder environments in the UK and internationally. Operating across 30+ countries, the business delivers hosted Learning Management Systems, implementation services, integrations, training, and ongoing support.

The company’s focus is on operational excellence: delivering high-quality, reliable learning platforms and services that reduce learning and development overheads, improve learner engagement, and deliver measurable value for customers.

Our purpose is to Empower People To Improve The World Through Learning. We achieve this by giving them the ability to learn and transform digitally. This work sees us partnering with a host of global customers, including CNN, Network Rail, the Labour Party, the Alan Turing Institute, and Dermalogica.

The Role:

The Operations Director will be a core member of the Senior Leadership Team, accountable for the end-to-end delivery, support, and operational performance of the business. This role is weighted more towards implementation, service delivery, customer support, and operational effectiveness than pure software development management.

What we need from you:

Strategy & Operations - you will report directly to the Managing Director, define and continuously improve operational strategy with a focus on efficiency, quality, productivity, and scalability. You will own operational planning, capacity management, budgeting, and drive delivery consistency and provide a quality service.

You will evaluate internal processes and customer journeys, identifying improvements to increase customer satisfaction and retention. You will review existing challenges and forecast projected challenges, developing strategies to mitigate business impact and continuously monitor performance.

People & Department Leadership - you will lead and develop team leaders and managers, embed a culture of quality, accountability, and continuous improvement and leverage AI tools across service delivery, reporting, and productivity. You will act as a point of escalation where necessary, setting clear metrics and ensuring retention, renewal and growth, while driving significant revenue generating activity.

Information Security - you will have Executive oversight of operational information and security controls (subject to confirmation).

What else we need from you:

• 6+ years experience within a similar role, with evidence of operational delivery
• 3+ years of industry experience
• Senior operations leadership experience in SaaS, EdTech, or managed services
• Strong background in delivery, implementation, or support-led environments
• Experience using data and AI-enabled tools to improve operations
• Strategic, logical, and commercially minded
• Experience managing and coaching technical and non-technical teams, with the ability to communicate and influence stakeholders

Also ideal (but not a deal-breaker):

• A full UK driving licence
• Experience in UK public sector procurement
• Experience in using relevant industry frameworks

Why Join Titus?

• There are too many things to list, but here’s a snippet:
• Titus is committed to encouraging equality, diversity, and inclusion among our workforce
• B Corp accredited - our commitment to unwavering dedication to the environment and stability, which is ingrained into every facet of our operation
• Investors in People Silver accredited - We are proud and dedicated to our people, and we hold ourselves to account for the nurturing and empowering of our team
• Located in fabulous office space in Saltaire, a UNESCO World Heritage Site
• Competitive salary with annual performance-based salary review and bonus
• Flexibility around working hours and location - hybrid options
• Enhanced pension contributions
• Enhanced maternity/paternity leave
• 25 days holiday, plus enhancements
• Enjoy your birthday off work and a birthday voucher
• Electric car scheme
• Cycle to work scheme
• Sponsorship for professional qualifications/subscriptions
• MacBook Pro and equipment for home working
• Dedicated monthly time and £500 annual funding for self-improvement, professional development, learning, and innovation
• A very friendly, collaborative, and dynamic working environment in a rapidly expanding technology company, working with a global client base
• Regular socials, office parties, and exciting staff activities/gifts

Come on board…

To be considered for this role, please apply with a CV directly to [e-mail]

Agencies will not be considered.