Operations, Coordinator

EF Education First; Dacorum; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global education organization is seeking a Project Coordinator to oversee participant experiences during Executive Education programs. This role involves managing logistics, organizing materials, and effectively communicating with participants to ensure a seamless journey from onboarding to program completion. The ideal candidate will have a degree, a customer-centric mindset, and strong organizational as well as communication skills. A positive attitude towards team collaboration and technology is crucial for success in this dynamic environment.

Benefits

Office gym

Cycle scheme

Private Medical Insurance

Private pension scheme

Loan for annual travel passes

Qualifications

• Degree or equivalent with good academic track record.
• Experience in customer service to enhance participant experience.
• Confident with technologies like Zoom and Microsoft Teams.

Responsibilities

• Manage participant journey from welcome pack to final certificate.
• Organize materials and liaise with project managers.
• Host orientation calls and respond to participant queries.

Skills

Customer service experience

Communication skills

Technology proficiency (Zoom, Microsoft Teams)

Organizational skills

Education

Degree or equivalent qualification

Tools

Salesforce

Opera

Monday.com

Job description

Job position: Project Coordinator

Office location: Ashridge House, Berkhamsted, Hertfordshire, HP3 1NS.

Who are we?

Hult Ashridge Executive Education continues its long heritage of partnering with global organizations to deliver leadership and organizational development that creates lasting change. With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.

Whoever you are, whatever you are passionate about – we welcome you and want you to bring that to work every day.

The Opportunity

The Project Coordinator is responsible for ensuring our participants have an excellent experience while attending our Executive Education programs. You will make sure the program logistics – from online meeting links to bedrooms – are organized and ready and own the communication with participants to provide all relevant information – from welcome pack to final certificate – throughout the program.

Your ability to be well organized and work closely with multiple Project Managers to work on different clients is key. You will also be expected to become proficient at our delivery technologies for online programs and to work efficiently on internal systems such as Salesforce, Opera and Monday.com. Training (formal and on-the-job) will be provided during and after the onboarding period.

This is an opportunity to join our accomplished team in a varied role with responsibility and purpose (see About Us) alongside motivated people and for a global organisation committed to education.

Why work for us?

Opportunities to work on projects and develop products for our clients, producing meaningful work that makes a difference to people’s lives.

Developing our talent is core to our values. We provide regular training, access to self-development platforms, real ownership, and career progression opportunities.

Hybrid working arrangements potential.

An attractive salary (based on track record) and benefits packages.

Comprehensive Onboarding and development programs.

Length of Service Recognition including paid sabbatical.

A strong network of international peers and collaborators.

Key responsibilities

• Owning for the participant journey from welcome pack to final certificate with your expert support on our program and personal touch.
• Creating and organising excellent welcome packs, program portals and any program materials, together with your Project Manager and Program Director, according to the program timeline.
• Running orientation calls to clarify expectations, answer questions and prepare participants for the program ahead.
• Communicating and responding to participant queries in a timely, supportive and professional manner.
• Liaising with Ashridge House (our main campus) to arrange any program logistics such as teaching room set up, accommodation, meals, and transport.
• Hosting participants at Ashridge House to ensure the best program experience.
• Working closely with Faculty and Technical Facilitator to get all technical elements of online programs ready such as meeting links and breakout rooms to ensure the most engaging and smooth program delivery.
• Delivering excellent technical facilitation and troubleshooting for online programs.
• Providing insights to program review meetings to identify improvement areas for future programs.

Person Description

You are an optimistic and solution-focused person who believes ‘nothing is impossible’.

You are naturally organized, efficient and on top of all details – having it all planned out.

You are driven and willing to take ownership but work closely with your team at the same time.

You are tech savvy and agile to thrive in a dynamic and entrepreneurial environment.

You care about your work and people around you to always give the highest quality and to go above and beyond to deliver an excellent experience.

You have great people and communication skills to be able to work confidently with senior clients and colleagues.

When a job is done, you start thinking ‘how can we do this better next time?’

The skills & experience we look for

• Degree or equivalent and track record of good academic grades.
• Experience in customer service, understanding what it takes to create the best customer experience.
• Preferably, experience working with B2B clients but not necessary.
• Confident with technology such as Zoom, Microsoft Teams and preferably Opera.
• Excellent communicator and team player.

To thrive at Hult Ashridge

• Have strong personal drive and energy.
• Possess an entrepreneurial spirit with a nothing is impossible mindset.
• Excited by having ownership and autonomy.
• Enjoy working in a fast-paced results-driven environment.
• Be passionate about learning, language and being a change-maker.

UK Staff Benefits

• Office gym.
• Cycle scheme.
• Private Medical Insurance.
• Private pension scheme managed by Aviva.
• Loan for annual travel passes.

Employee Assistance Programme

Hult Ashridge Executive Education is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.