Operations and Performance Manager | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Coventry is seeking an Operational and Performance Manager to join the Group Management Team in Medicine. The successful candidate will enhance patient-centered care by managing scheduling, financial performance, and operational strategies. This role demands strong communication skills and a commitment to quality service delivery. Applications close on September 30, 2025.

Qualifications

• Enthusiastic and highly motivated.
• Experience in operational performance management.
• Strong communication and management skills.

Responsibilities

• Improve and deliver scheduling and utilization targets related to theatres and outpatients.
• Deliver performance against financial and activity targets.
• Support group management in developing patient-centered services.

Job description

Overview

An exciting opportunity has arisen for an enthusiastic and highly motivated Operational and Performance Manager to work with the Group Management Team in Medicine at UHCW.

The Operational and Performance Manager will be an integral part of the Group Management Team, supporting the Clinical Head of Service, Group Manager, Modern Matrons and speciality Clinical Leads in the development and provision of a comprehensive, high quality, patient-centred care service, by ensuring the efficient utilisation of available resource.

To support the Group Management Team in the development and provision of a comprehensive, high quality, patient centered care service within the resources available. The post has key functions:

Responsibilities

• Responsibility for the improvement and delivery of scheduling and utilisation targets related to both theatres and outpatients


• Responsibility in delivering performance against financial and activity targets


• Supporting the development and delivery of services both operationally and strategically


• Organisational development and the management of risk within each service


• Support to the Group Manager ensuring clear communication and robust implementation of policy, business objectives and agreed targets


• Provide support to the Group Director of Operations, Group Director of Nursing & AHP’s and Clinical Director to ensure sound operational management of services and ensuring that services are continuously improved


• Support the group in the delivery of operational performance within the Medicine Group specialties to achieve delivery of national and local targets, the development and delivery of improvement plans


• In liaison with the Group Manager, Associate Group Manager and the Group Finance Manager agree and deliver against financial and activity profiles for relevant specialties, identify risks and implement and review risk reduction strategies


• Provide support in the implementation and review robust systems and processes so that specialty budgets are effectively managed and financial balance is achieved, within Trust budgetary rules, Standing Orders and Standing Financial Instructions


• Implement HR and governance strategies and policies within relevant services in order to achieve compliancy with Trust policies and procedures, best practice, relevant legislation and regulatory provisions


• Responsible for the improvement and delivery of targets by ensuring effective and efficient usage of Theatres, Treatment Rooms and day units


• To provide management of administrative staff ensuring robust processes are in place to schedule patients and utilize theatre lists and clinics fully meeting set Key Performance Indicators. In line with agreed performance metrics monitor, manage and hold team accountable to delivery of team scheduling targets


• Implement and review robust arrangements within relevant specialties to effectively deal with emergencies, in line with Trust policy, including elective and emergency admissions, major emergencies and mechanical failures


• To provide support and management to projects and key workstreams associated with services delivery


• Provide oversight of medical staffing rotas linking in with the Clinical and Operational management teams to ensure all key roles are covered


• Undertake project work when required as directed by the Group / Associate Group Manager

For further details of the job role please see attached job description.

This advert closes on Tuesday 30 Sep 2025