Operations and Content Lead

SHELTER; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A charitable organization in Greater London is seeking an experienced Operations and Content Lead to shape high-quality, user-centered digital content at scale. This role involves developing the content strategy, guiding a team, and improving workflows to meet organizational priorities. You will champion good content design and ensure consistency across platforms while driving continuous improvements based on data insights. The organization offers a supportive environment that encourages personal growth and inclusivity.

Benefits

30 days annual leave

Enhanced family friendly policies

Pension contributions

Interest-free travel loans

Tenancy deposit loan

Cycle-to-work scheme

Employee assistance programme

Qualifications

• Proven track record leading content operations at a senior level.
• Experience in motivating teams and improving work processes.
• Knowledge of content governance and workflow management.

Responsibilities

• Shape the content strategy and oversee content operations.
• Develop and guide the Content team in skills and quality.
• Use data and research for continuous improvement.

Skills

Content strategy development

Leadership skills

User-centered design

Data-driven decision-making

Agile methodologies

Strong editorial skills

Job description

Operations and Content Lead

Do you have experience leading content operations and shaping high-quality, user-centred digital content at scale? We’re looking for an Operations and Content Lead to play a key role in delivering Shelter’s Digital Purpose, helping us create impactful experiences that empower people in the fight for home.

About the role

Reporting to the Head of Content and working closely with content designers, product managers and stakeholders across Shelter, the Operations and Content Lead role requires an experienced leader with a proven track record of working across content design and operations at a senior level.

Role specifics

We’re looking for a supportive and confident leader to guide and develop our Content team, helping them grow their skills and deliver high-quality, user‑focused work. You’ll shape our content strategy, improve processes, and ensure our content is consistent, accessible and aligned with organisational priorities. You’ll oversee content operations, workflows and governance, support devolved publishing, and use data and research to drive continuous improvement. You’ll also manage our CMS processes, champion good content design, and work closely with colleagues across disciplines. With strong editorial skills, a solid understanding of user‑centred design and agile ways of working, you’ll be comfortable making clear decisions, motivating others, and improving how we plan, create and publish content.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest‑free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle‑to‑work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital Content and User Experience team plays a key role within Shelter by producing exciting content design work for directorates across the organisation, delivered through the Digital team. Collectively, they set the example for Shelter in digital best practice, discovery and innovation.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti‑racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.