Operations Analyst

Morgan McKinley; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading consultancy in EMEA is seeking a Tactical Operations Analyst to strengthen its operational foundation within the Investigations & Incidents team. This role focuses on managing incidents accurately and improving workflows for better customer and employee experiences. Ideal candidates should excel in cross-functional collaboration, have strong analytical abilities, and thrive in a structured operational environment. Join a team that values quality and consistency in their processes. Competitive package and opportunities for growth included.

Qualifications

• Ability to work cross-functionally and drive actions for improvement.
• Strong analytical skills to identify patterns and root causes.
• Experience in operations, analysis, and project delivery.

Responsibilities

• Strengthen operational foundation through accurate handling of incidents.
• Identify opportunities to simplify processes and improve workflows.
• Maintain a structured approach to investigations and incident handling.

Job description

Customer Success supports small business owners, accountants, and self-employed individuals across EMEA. We reduce friction, improve product quality, and drive outcomes that matter for customers and the business.

As a Tactical Operations Analyst, you will join the Investigations & Incidents team. You will strengthen the operational foundation of the tactical function by ensuring incidents, investigations, break fixes, and case work are handled with accuracy, discipline, and clear prioritisation. You will also identify opportunities to simplify processes, reduce friction, and improve workflows that support better customer and employee experiences.

This role is ideal for someone who can move between operations, analysis, and project delivery. You will work with cross-functional partners to understand root causes, identify patterns, influence prioritisation, and help drive actions that improve product quality and operational performance.

We are not looking for someone to work through a queue. Instead, you will help the team maintain a consistent and structured approach to handling investigations and incidents. This includes ensuring work is picked up on time, progressed appropriately, and escalated when needed. You will help su...